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- Tasks: Lead daily shop operations, ensuring smooth service and high-quality standards.
- Company: Rosslyn is an award-winning coffee shop chain in London, blending Australian café culture with Irish hospitality.
- Benefits: Enjoy evenings off, a 40-hour workweek, 50% off coffee, and access to gym classes.
- Why this job: Be part of a passionate team in a top-rated café, making a positive impact on guests and community.
- Qualifications: Experience in leadership roles and a passion for coffee and customer service are essential.
- Other info: Join a Living Wage Employer recognised for excellence in the coffee industry.
The predicted salary is between 34000 - 47600 ÂŁ per year.
About Us
Established in 2018, Rosslyn is a collection of award-winning, high-volume specialty coffee shops located in the City of London. We bring together “All the attention to detail and high standards of the great Australian Café, combined with all the warmth and hospitality of the great Irish pub!” At Rosslyn, we believe in fostering passion and purpose in everything we do, ensuring a positive impact on our team, guests, and community. We hire based on values and passion, creating a culture of pride and empathy, providing opportunities with development. Skills can be enhanced, but care and connection can only be encouraged—if you take pride in your work, we’d love to hear from you. At the heart of it all, what we do is simple… “we are nice to people, and we make nice coffee.”
About the Role
As a Shop Manager at Rosslyn, you’ll play a defining role in the daily operations, reporting directly to the Operations Manager, ultimately being accountable for the successful running of the shop. This is a hands-on leadership position where you’ll ensure smooth service, uphold quality, and foster an environment where both the team and guests feel welcome and valued. We understand the importance of work-life balance. That’s why we offer evenings off, a 40-hour workweek, and shifts under 10 hours. Our shops operate Monday to Friday (06:00–18:00) and Saturdays (08:30–17:00).
Key Responsibilities
- Oversee the smooth daily operations of the shop.
- Achieve key performance indicators (KPIs) across sales, profitability, labour planning, cost of goods (COGs), and employee engagement.
- Report to the Operations Manager on performance, guest experience, trends, and overall output to contribute to strategic planning.
- Act as a role model for Rosslyn’s values and mission.
- Lead and support the team to ensure consistently high service standards.
- Build strong, professional relationships with guests.
- Be a local expert, staying informed about offerings and confidently answering guest and staff queries.
- Communicate effectively and proactively add value through your work.
- Ensure exceptional onboarding and training for new hires, providing growth opportunities for all.
- Maintain sufficient stock of all café resources, including coffee, products, retail items, and consumables.
- Complete reports on standards, performance, and operations.
- Collaborate closely with the Operations Manager and Support team.
Compensation & Benefits
Rosslyn is a London Living Wage Employer, and we are proud to have received the Living Wage Champion Award in 2023. We firmly believe that taking care of our team allows them to take better care of our guests. This is a salaried role starting on ÂŁ34,000 per annum (Negotiable D.O.E).
- Work-life balance: Evenings off, 40-hour workweek, shifts under 10 hours.
- Training & Development: Skillset training with our Head of Coffee at Origin Coffee Roasters within your first four weeks.
- Coffee Discounts: 50% off house coffee bags, 30% off guest coffees.
- Annual Leave: 28 days per calendar year (for full-time team members).
- Perks: Cycle-to-work scheme, access to local gym classes, unlimited coffee at work.
Why Rosslyn?
We are recognized as one of the leading independent coffee shops in Europe and have been featured in major publications: Europe’s Best Independent Café Finalist 2024, Living Wage Champion Award Winner 2023, Best Independent Coffee Shop in Europe 2022 – Allegra Events (Winner), Best Coffee Shop in the City of London – Conde Nast.
Join us in creating something special—one cup of coffee at a time.
Shop Manager employer: Rosslyn Queen Victoria Street
Contact Detail:
Rosslyn Queen Victoria Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Rosslyn's values and mission. When you understand what they stand for, you can demonstrate how your own values align during the interview process, showing that you're not just a fit for the role but also for the company culture.
✨Tip Number 2
Research the coffee industry trends and local competitors. Being knowledgeable about the market will allow you to speak confidently about how you can contribute to Rosslyn's success and improve guest experiences.
✨Tip Number 3
Prepare examples of your leadership experience in previous roles. Highlight specific instances where you've successfully managed a team or improved service standards, as this will resonate well with the hands-on leadership aspect of the Shop Manager position.
✨Tip Number 4
Network within the coffee community and consider visiting Rosslyn's shops. Engaging with current employees or customers can provide insights into the company culture and operations, which you can leverage during your application process.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Rosslyn's values and mission. Highlight your passion for coffee and hospitality in your application, showing how you align with their focus on care and connection.
Tailor Your CV: Make sure your CV reflects relevant experience in managing teams and operations, particularly in the hospitality sector. Emphasise any achievements related to customer service and team leadership that demonstrate your ability to uphold high standards.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've successfully managed a team or improved service quality in previous positions, linking these experiences back to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in the hospitality industry. A polished application reflects your professionalism and commitment to quality.
How to prepare for a job interview at Rosslyn Queen Victoria Street
✨Show Your Passion for Coffee
As a Shop Manager at Rosslyn, it's essential to demonstrate your love for coffee and the café culture. Be prepared to discuss your favourite coffee types, brewing methods, and any experiences you've had in the coffee industry. This will show that you align with their values and can connect with both the team and guests.
✨Emphasise Leadership Skills
Since this role involves hands-on leadership, highlight your previous experience in managing teams. Share specific examples of how you've motivated staff, resolved conflicts, or improved service standards. This will reassure them that you can uphold their high service expectations.
✨Understand Their Values
Rosslyn places a strong emphasis on values like care, connection, and community. Familiarise yourself with these principles and be ready to discuss how you embody them in your work. This will help you stand out as a candidate who truly fits into their culture.
✨Prepare Questions About Operations
Demonstrating your interest in the operational side of the business is crucial. Prepare thoughtful questions about their KPIs, guest experience strategies, and how they maintain quality. This shows that you're not only interested in the role but also in contributing to the shop's success.
