At a Glance
- Tasks: Lead daily operations and deliver exceptional hospitality in a busy coffee shop environment.
- Company: Rosslyn is an award-winning specialty coffee shop chain located in the City of London.
- Benefits: Starting salary of £34,000 per annum with no evening shifts and generous coffee perks.
- Other info: Work hours are Monday to Friday, 06:00–17:30, and Saturdays, 07:30–16:30.
- Why this job: Join a team that values empathy and continuous improvement in a supportive environment.
- Qualifications: Specialty coffee experience is welcome but not essential; drive and care are key.
The predicted salary is between 34000 - 34000 £ per year.
Founded in 2018, Rosslyn is a collection of award-winning specialty coffee shops across the City of London. We set out to create something special: All the high standards and attention to detail of the great Australian café, combined with all the warmth and hospitality of the great Irish pub! At Rosslyn, we believe that what we do matters beyond the cup. We’re a hospitality business built around contributing to everyone we come into contact with — our guests, our team, and our community. We understand that success means more when it’s shared, and that when you invest in the people around you, it comes back around. That’s why we always hire people who embody our values. Skills can be taught — but empathy, optimism, and genuine care for the person in front of you? Those come from within. At the end of it all, what we do is quite simple…we are nice to people, and we make great coffee.
This is a busy, high-volume environment in the heart of the City—and one of the rare hospitality roles genuinely built around your life.
- Hours: Monday–Friday 06:00–17:30, Saturdays 07:30–16:30.
- Schedule: 40-hour work-week, shifts no longer than 10 hours.
- Experience: Specialty coffee experience is welcome, but not essential. If you bring the drive and the care, we’ll teach you everything else.
WHAT YOU’LL DO
- Deliver exceptional hospitality at pace—understanding what our guests truly need and meeting them where they are at.
- Lead daily operations while maintaining the efficiency and guest experience standards.
- Foster open and effective communication that strengthens our team culture.
- Mentor team members, sharing the knowledge and skills you'll develop at Rosslyn.
- Expand your coffee knowledge and serve as a resource for both guests and colleagues.
- Take on daily/weekly administrative responsibilities that support the business.
- Monitor and report on operational performance.
WHAT WE VALUE
- Empathy — with guests, with teammates, with the moment
- Optimism — As a team, we win, or we learn. Regardless, it’s all forward and positive momentum. We assume positive intent.
- Pride in the detail — because the 1% improvements are where the magic lives
- Having each other’s backs — a team that holds each other up
- Continuous improvement — always curious, always growing
COMPENSATION & BENEFITS
- Starting pay: This is a salaried role starting on £34,000 per annum.
- Work‑life balance: No evening shifts, 40‑hour week, shifts no longer than 10 hours (regularly under 10hrs).
- Company Socials: We host coffee cuppings in collaboration with roasteries from around the world (just for our team), Summer Events, and an annual Christmas Party (where you'll receive gifts) are our opportunities to all come together, connect and have a great time!
- Training & development: 1-1 and workshop‑based skill set training with our Coffee Team within your first four weeks.
- Coffee perks: 50% off house coffee bags, 30% off guest coffees, 20% friends and family discount, unlimited coffee at work.
- Additional perks: Access to an EAP (Hospitality Action), Cycle‑to‑work scheme, tickets to the London Coffee Festival.
WHY ROSSLYN?
We’re recognised as one of Europe’s leading independent coffee shops, and we’ve been featured in some of the most respected titles in the industry.
- 2023 Living Wage Champion Award — Winner
- 2024 Europe’s Best Independent Café — Finalist
- 2022 Best Independent Coffee Shop in Europe — Allegra Events (Winner)
Assistant Shop Manager in London employer: Rosslyn Queen Victoria Street
Rosslyn, based in the City of London, is a Living Wage Champion Award winner. The team enjoys regular social events, including coffee cuppings and an annual Christmas party, fostering a strong community spirit.
Contact Details:
Rosslyn Queen Victoria Street Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rosslyn Queen Victoria Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rosslyn Queen Victoria Street
Don't be shy about reaching out to Rosslyn Queen Victoria Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Shop Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rosslyn Queen Victoria Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rosslyn Queen Victoria Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
