At a Glance
- Tasks: Manage facilities and maintenance across all Rosslyn coffee shop sites, ensuring safety and compliance.
- Company: Join Rosslyn, a top-rated specialty coffee shop group in London with a vibrant culture.
- Benefits: Enjoy competitive salary, free coffee, discounts, and exciting work socials.
- Other info: Opportunity for career growth in a fast-paced, award-winning environment.
- Why this job: Be part of a dynamic team that values hospitality and community impact.
- Qualifications: Experience in facilities management, strong communication skills, and a proactive approach.
The predicted salary is between 48000 - 48000 £ per year.
Reports to: Head of Ops
Location: London, with regular travel across all Rosslyn sites
Direct reports: None
Working Pattern: Mon - Fri, contracted 40 hrs, including a degree of flexible out-of-hours availability for genuine emergencies - no routine evening/weekend work.
About Us
Founded in 2018, Rosslyn is a collection of award-winning specialty coffee shops across the City of London. We set out to create something special: All the high standards and attention to detail of the great Australian Café, combined with all the warmth and hospitality of the great Irish pub! Our sites are now amongst the busiest in the world and bring together industry leaders from various fields to represent their work under one roof! We believe that what we do matters. We're a hospitality business built around contributing to everyone we come into contact with - our guests, our team, and our community. We understand that success means more when it's shared, and that when you invest in the people around you, it comes back around.
Purpose of the Role
To own facilities, maintenance and statutory premises compliance across all Rosslyn sites - keeping our shops safe, well-maintained, and legally compliant. This role is supportive of company and operational goals so our managers can focus on running their shop, using the best equipment available to create exceptional experiences for more people by treating them well and serving great coffee at pace. Food safety, allergen management, and the EHO/Food Alert relationship sit outside this role's remit.
This is a hands-on management role: you'll own the process and the outcomes, working closely with contractors, suppliers, and Shop Managers - with no expectation to personally carry out repairs.
Key Responsibilities
- Act as the single point of contact for maintenance activity across all sites
- Maintain assets that are deemed business critical
- Manage a preventative maintenance schedule that ensures SLA’s are met, and are completed to a standard that reduces reactive repairs and equipment downtime
- Own and coordinate emergency maintenance responses, facilitating to ensure safety for our team and quick resolutions to any impact to business operations
- Triage and prioritise maintenance requests, managing expectations and coordinating external contractors and engineers
- Manage any contract tendering processes across both hard and soft FM service providers
- Track maintenance spend and identify cost-saving opportunities
- Spot recurring equipment failures, identifying equipment that is Fit for Repair (FFR), striving for long-term fixes rather than repeat call-outs
- Support new site openings, refurbishments, and equipment installations
Statutory Premises Compliance
- Own statutory premises compliance across the estate
- Plan and track statutory servicing and inspection schedules across the estate
- Manage insurance-related inspections and remedial actions
- Ensure contractor compliance for anyone working on-site
- Maintain clear, audit-ready compliance records for each site
- Flag and elevate compliance risks promptly, with recommended remediation plans
About You
- Proven experience managing facilities and/or maintenance across multiple sites, ideally in hospitality, retail, or food & beverage
- Current and in-depth knowledge of M&E and Soft Services
- Solid working knowledge of statutory premises compliance requirements (fire, electrical, water hygiene, asbestos) - or a strong track record of getting up to speed quickly and working with specialist advisors where needed
- Comfortable managing external contractors and holding them to account on cost, quality and compliance
- Organised and proactive - you plan ahead rather than just reacting to what's urgent
- Clear communicator, confident building relationships with Shop Managers and support teams across the business
- Hands-on and practical, with a genuine interest in keeping busy, high-volume sites running smoothly
Compensation & Benefits
The Facilities & Maintenance Manager at Rosslyn is a new role. For the right candidate, we will be offering between £42,000 - £48,000 per annum DOE. Our benefits package includes:
- Free coffee at work
- Generous discounts on our House and Guest retail offerings
- Access to an EAP
- Cycle-to-work Scheme
- Work socials that include a bi-yearly company-wide event, cuppings with leading roasteries from across the world and further internal events
- Tickets to London Coffee Festival
Why Rosslyn
We're recognised as one of Europe's leading independent coffee shops, and we've been featured in some of the most respected titles in the industry.
- 2026: Placed 12th (1st in England) in Europe's 100 Best Coffee Shops
- 2023: Living Wage Champion Award - Winner
- 2024: Europe's Best Independent Café - Finalist
- 2022: Best Independent Coffee Shop in Europe - Allegra Events (Winner)
Facilities & Maintenance Manager employer: Rosslyn Queen Victoria Street
At Rosslyn Coffee, we pride ourselves on being an exceptional employer that values empathy, optimism, and continuous improvement. Located in the vibrant City of London, our team enjoys a supportive work culture with no late nights, a competitive salary starting at £38,000, and numerous opportunities for personal and professional growth through training and development. Join us to be part of a community that not only serves great coffee but also fosters meaningful connections among guests and teammates alike.
Contact Details:
Rosslyn Queen Victoria Street Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities & Maintenance Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rosslyn Queen Victoria Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rosslyn Queen Victoria Street
Don't be shy about reaching out to Rosslyn Queen Victoria Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Facilities & Maintenance Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rosslyn Queen Victoria Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rosslyn Queen Victoria Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
