At a Glance
- Tasks: Deliver exceptional hospitality and lead daily operations in a vibrant coffee shop.
- Company: Award-winning specialty coffee shop with a focus on community and care.
- Benefits: Competitive salary, work-life balance, coffee perks, and team socials.
- Other info: Enjoy continuous training and development opportunities in a supportive culture.
- Why this job: Join a passionate team and make a real impact in a thriving environment.
- Qualifications: Empathy and drive are essential; coffee experience is a bonus.
The predicted salary is between 34000 - 34000 £ per year.
ABOUT US
Founded in 2018, Rosslyn is a collection of award-winning specialty coffee shops across the City of London. We set out to create something special: All the high standards and attention to detail of the great Australian café, combined with all the warmth and hospitality of the great Irish pub! At Rosslyn, we believe that what we do matters beyond the cup. We’re a hospitality business built around contributing to everyone we come into contact with — our guests, our team, and our community. We understand that success means more when it’s shared, and that when you invest in the people around you, it comes back around. That’s why we always hire people who embody our values. Skills can be taught — but empathy, optimism, and genuine care for the person in front of you? Those come from within. At the end of it all, what we do is quite simple…we are nice to people, and we make great coffee.
ABOUT THE ROLE
This is a busy, high-volume environment in the heart of the City—and one of the rare hospitality roles genuinely built around your life. Hours: Monday–Friday 06:00–17:30, Saturdays 07:30–16:30. Schedule: 40-hour work-week, shifts no longer than 10 hours. Experience: Specialty coffee experience is welcome, but not essential. If you bring the drive and the care, we’ll teach you everything else.
WHAT YOU’LL DO
- Deliver exceptional hospitality at pace—understanding what our guests truly need and meeting them where they are at.
- Lead daily operations while maintaining the efficiency and guest experience standards.
- Foster open and effective communication that strengthens our team culture.
- Mentor team members, sharing the knowledge and skills you'll develop at Rosslyn.
- Expand your coffee knowledge and serve as a resource for both guests and colleagues.
- Take on daily/weekly administrative responsibilities that support the business.
- Monitor and report on operational performance.
WHAT WE VALUE
- Empathy — with guests, with teammates, with the moment
- Optimism — As a team, we win, or we learn. Regardless, it’s all forward and positive momentum. We assume positive intent.
- Pride in the detail — because the 1% improvements are where the magic lives
- Having each other’s backs — a team that holds each other up
- Continuous improvement — always curious, always growing
COMPENSATION & BENEFITS
We believe that taking care of our team is what allows them to take care of our guests. Rosslyn is a London Living Wage employer and a Living Wage Champion Award winner. Starting pay: This is a salaried role starting on £34,000 per annum. Work‑life balance: No evening shifts, 40‑hour week, shifts no longer than 10 hours (regularly under 10hrs). Company Socials: We host coffee cuppings in collaboration with roasteries from around the world (just for our team), Summer Events, and an annual Christmas Party (where you'll receive gifts) are our opportunities to all come together, connect and have a great time!
Training & development: 1-1 and workshop‑based skill set training with our Coffee Team within your first four weeks. Coffee perks: 50% off house coffee bags, 30% off guest coffees, 20% friends and family discount, unlimited coffee at work. Additional perks: Access to an EAP (Hospitality Action), Cycle‑to‑work scheme, tickets to the London Coffee Festival.
WHY ROSSLYN?
We’re recognised as one of Europe’s leading independent coffee shops, and we’ve been featured in some of the most respected titles in the industry. 2023 Living Wage Champion Award — Winner 2024 Europe’s Best Independent Café — Finalist 2022 Best Independent Coffee Shop in Europe — Allegra Events (Winner)
Assistant Shop Manager employer: Rosslyn Queen Victoria Street
At Rosslyn, we pride ourselves on being more than just a coffee shop; we are a community-focused hospitality business that values empathy, optimism, and continuous improvement. Located in the heart of the City of London, we offer a supportive work culture with a strong emphasis on employee growth through training and development opportunities, all while ensuring a healthy work-life balance with no evening shifts. Join us to be part of a team that not only serves exceptional coffee but also fosters genuine connections and celebrates each other's successes.
Contact Details:
Rosslyn Queen Victoria Street Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager
✨Tip Number 1
Get to know Rosslyn! Before your interview, dive into our values and what makes us tick. Show us you understand our commitment to empathy and community, and how you can contribute to that vibe.
✨Tip Number 2
Practice your hospitality skills! Think about how you would create a warm and welcoming experience for our guests. Share examples from your past where you’ve gone the extra mile to make someone’s day better.
✨Tip Number 3
Be ready to chat about teamwork! We love a good team player, so come prepared with stories about how you’ve supported your colleagues or tackled challenges together. It’s all about having each other’s backs!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you’re genuinely interested in being part of the Rosslyn family. We can’t wait to see your application!
We think you need these skills to ace Assistant Shop Manager
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and coffee. Remember, we value empathy and genuine care, so share your experiences that reflect these qualities.
Tailor Your Application:Make sure to customise your application to fit the Assistant Shop Manager role. Highlight any relevant experience or skills that align with our values and the responsibilities mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Show Your Love for Coffee:Even if you don’t have specialty coffee experience, express your enthusiasm for coffee culture! Share any personal stories or experiences that demonstrate your interest in coffee and how you’d love to learn more. We’re all about growth and curiosity here at Rosslyn!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we stand for!
How to prepare for a job interview at Rosslyn Queen Victoria Street
✨Know the Company Inside Out
Before your interview, take some time to research Rosslyn. Understand their values, mission, and what makes them unique in the coffee shop scene. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Empathy
Since Rosslyn values empathy highly, think of examples from your past experiences where you've demonstrated this quality. Whether it’s a time you went above and beyond for a customer or supported a teammate, sharing these stories will resonate well with the interviewers.
✨Prepare for Situational Questions
Expect questions that assess how you handle busy environments and guest interactions. Prepare scenarios where you successfully managed stress or improved a guest's experience. This will highlight your ability to thrive in a high-volume setting while maintaining exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that reflect your understanding of the role and the company culture. Inquire about team dynamics, training opportunities, or how they measure success in the Assistant Shop Manager position. This shows you're not just interested in the job, but in growing with Rosslyn.
