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For Companies At a Glance
- Tasks: Lead daily operations and create memorable guest experiences in a vibrant coffee shop.
- Company: Award-winning specialty coffee shop in the heart of London.
- Benefits: Competitive salary, evenings off, 50% coffee discounts, and 28 days annual leave.
- Why this job: Join a passionate team and make a real impact in the local community.
- Qualifications: Leadership skills and a passion for hospitality.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 50400 £ per year.
About Us
Established in 2018, Rosslyn is a collection of award-winning, high-volume specialty coffee shops located in the City of London. We bring together all the attention to detail and high standards of the great Australian Café, combined with all the warmth and hospitality of the great Irish pub. At Rosslyn, we believe in value-based hiring—skills can be taught, but care and connection comes from within. We’re building a team driven by delivering hospitality with purpose, passion, and empathy, creating impact for each other, our guests, and our community. If you take pride in your work, we’d love to hear from you. At the heart of it all, what we do is simple…we are nice to people, and we make nice coffee.
About the Role
As a Shop Manager at Rosslyn, you’ll play a defining role in the daily operations, reporting directly to the Operations Manager, ultimately being accountable for the successful running of the shop. This is a hands-on leadership position where you’ll ensure smooth service, uphold quality, and foster an environment where both the team and guests feel welcome and valued. We understand the importance of work-life balance. That’s why we offer evenings off, a 40-hour workweek, and shifts under 10 hours. Our shops operate Monday to Friday (06:00–18:00) and Saturdays (07:30–17:00).
Key Responsibilities
- Operations & Performance: Drive excellence in standards while smashing targets.
- Leadership: Lead from the front with empathy and optimism, creating a warm environment for the team to flourish in.
- Guest Experience: Create memorable moments and take pride in becoming a part of the local community.
- Reporting & Communication: Develop and share insights that shape our exciting future together.
- Talent & Training: Welcome new joiners and nurture their potential through on-job upskilling and by being a role model.
- Day-to-day: Keep everything running smoothly through great collaboration across inventory, COGS, labour and further KPIs.
Compensation & Benefits
Rosslyn is a London Living Wage Employer, and we are proud to have received the Living Wage Champion Award in 2023. We firmly believe that taking care of our team allows them to take better care of our guests. This is a salaried role starting on £36,000 per annum (background and experience considered for discussion).
- Work-life balance: Evenings off, 40-hour workweeks, shifts under 10 hours.
- Training & Development: Skillset training with our Head of Coffee at Origin Coffee Roasters within your first four weeks.
- Coffee Discounts: 50% off house coffee bags, 30% off guest coffees.
- Annual Leave: 28 days per calendar year (for full-time team members).
- Perks: Cycle-to-work scheme, discounts across our local community, unlimited coffee at work.
Why Rosslyn?
We are recognized as one of the leading independent coffee shops in Europe and have been featured in major publications: Europe’s Best Independent Café Finalist 2024, Living Wage Champion Award Winner 2023, Best Independent Coffee Shop in Europe 2022 – Allegra Events (Winner), Best Coffee Shop in the City of London – Conde Nast. Join us in creating something special—one cup of coffee at a time.
Shop Manager employer: Rosslyn Coffee
Contact Detail:
Rosslyn Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you connect your own experiences to their mission during the chat.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or handled a tough situation with empathy. Rosslyn values connection, so showing how you can create a warm environment will definitely impress them.
✨Tip Number 3
Be ready to discuss how you can drive excellence in operations. Have some ideas up your sleeve about improving service or boosting team morale. They want someone who can smash targets while keeping the vibe positive!
✨Tip Number 4
Don’t forget to ask questions! Show your interest in their community involvement and how you can contribute. It’s a great way to demonstrate that you’re not just looking for a job, but you genuinely want to be part of their mission.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any experiences you've had in the coffee industry or how you connect with the café culture. We want to see that you’re not just looking for a job, but that you genuinely care about creating great coffee and memorable experiences.
Highlight Your Leadership Skills: As a Shop Manager, you'll be leading a team, so make sure to showcase your leadership style in your application. Talk about times when you've motivated others or created a positive environment. We value empathy and optimism, so let us know how you embody these traits!
Connect with Our Values: We believe in value-based hiring, so take a moment to reflect on our mission and values. In your application, mention how your personal values align with ours—like delivering hospitality with purpose and passion. This connection will help us see you as a great fit for our team.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. A personal touch is great, but make sure it’s balanced with professionalism. And don’t forget, apply through our website for the best chance of getting noticed!
How to prepare for a job interview at Rosslyn Coffee
✨Know the Company Inside Out
Before your interview, take some time to research Rosslyn. Understand their values, mission, and what makes them stand out in the coffee shop scene. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Style
As a Shop Manager, you'll need to lead with empathy and optimism. Prepare examples from your past experiences where you've successfully led a team or created a welcoming environment. Highlight how you can foster a positive atmosphere for both staff and guests.
✨Emphasise Guest Experience
Since Rosslyn values creating memorable moments for guests, think of specific instances where you've gone above and beyond to enhance customer satisfaction. Be ready to discuss how you would implement this philosophy in your role as Shop Manager.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows that you're not just interested in the job, but also in how you can contribute to and grow with Rosslyn.