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For Companies At a Glance
- Tasks: Support trading systems and assist clients with their issues via live chat and email.
- Company: Join a cutting-edge firm specializing in digital asset trading for institutional investors.
- Benefits: Gain hands-on experience in a fast-paced environment with opportunities for growth.
- Why this job: Be part of the exciting digital asset industry and work with innovative technology.
- Qualifications: 1-2 years of experience in financial trading systems; interest in blockchain and cryptocurrency is a must.
- Other info: Weekend support experience is a plus; SQL knowledge is desirable.
The predicted salary is between 36000 - 60000 £ per year.
The Client
My client has developed a digital asset trading infrastructure catered specifically for institutional investors. Their solution includes an end to end platform that seamlessly integrates with global crypto exchanges, custodians, and liquidity providers, utilising a unified API and a user-friendly web-based application.
The Role
My client is a seeking a Trade Support Analyst to join their team in London. The ideal candidate would be someone with hands on experience supporting trading systems, has a keen interest the digital asset industry and wants to grow within a company.
Skill & Experience
- 1-2 Years experience supporting financial trading systems and/or software
- Knowledge of the full front-to-back trade processing cycle, including pre and post trade
- Interest in Product and Engineering
- Keen interest in blockchain technology and cryptocurrency
- A strong team player with the capacity to function effectively under pressure
- Previous internships or practical experience in a similar position would be highly desirable
- Experience working on weekend support advantageous
- Experience with other asset classes advantageous
- SQL (Desirable)
Responsibilities
- Assist customers by investigating, troubleshooting, and resolving their issues through live chat and email support.
- Support clients with P&L, Trades, Positions and Risk reconciliation
- Involvement in coordinating and implementing the OMS/EMS Platforms
- Interact with clients and work together with third parties and partners as needed to provide feedback on their products and services.
- Provide input to product and engineering teams regarding technical issues.
- Collect customer needs and communicate suitable technical and non-technical remedies.
- Help with customer onboarding and foster customer relationships
Trade Support Analyst - Digital Assets employer: Rossiter Talent Co.
Contact Detail:
Rossiter Talent Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Support Analyst - Digital Assets
✨Tip Number 1
Familiarize yourself with the digital asset trading landscape. Understanding the key players, technologies, and trends in the cryptocurrency space will not only help you during interviews but also demonstrate your genuine interest in the industry.
✨Tip Number 2
Brush up on your knowledge of trading systems and the full trade processing cycle. Being able to discuss specific experiences or scenarios where you've supported trading systems will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with customer support, especially in a financial context. Be prepared to share examples of how you've effectively resolved issues under pressure, as this role requires strong problem-solving skills.
✨Tip Number 4
If you have experience with SQL or other asset classes, make sure to mention it. Even if it's not a primary requirement, showcasing additional skills can give you an edge and show your versatility.
We think you need these skills to ace Trade Support Analyst - Digital Assets
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Trade Support Analyst position. Highlight the key responsibilities and required skills, such as experience with trading systems and a keen interest in digital assets.
Tailor Your CV: Customize your CV to reflect your relevant experience in supporting financial trading systems. Emphasize any hands-on experience you have, particularly in troubleshooting and resolving issues related to trading platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the digital asset industry and your understanding of blockchain technology. Mention specific experiences that demonstrate your ability to work under pressure and as part of a team.
Highlight Technical Skills: If you have experience with SQL or other asset classes, make sure to include this in your application. Clearly outline your technical skills and how they relate to the responsibilities of the Trade Support Analyst role.
How to prepare for a job interview at Rossiter Talent Co.
✨Show Your Passion for Digital Assets
Make sure to express your keen interest in the digital asset industry during the interview. Share any relevant experiences or projects you've worked on that demonstrate your enthusiasm for blockchain technology and cryptocurrency.
✨Demonstrate Your Technical Knowledge
Be prepared to discuss your experience with financial trading systems and the full trade processing cycle. Highlight any specific tools or technologies you've used, especially if you have experience with SQL or other asset classes.
✨Highlight Your Problem-Solving Skills
Since the role involves troubleshooting and resolving client issues, be ready to provide examples of how you've successfully handled similar situations in the past. Discuss your approach to problem-solving and how you maintain composure under pressure.
✨Emphasize Team Collaboration
As a strong team player is essential for this role, share examples of how you've effectively collaborated with others in previous positions. Talk about your experience working with clients and third parties, and how you fostered positive relationships.
