At a Glance
- Tasks: Welcome visitors, manage calls, and provide admin support in a vibrant reception area.
- Company: Join a supportive team at Rossie, where your role matters.
- Benefits: Competitive salary, flexible part-time hours, and a friendly work environment.
- Other info: Great opportunity for personal growth and to build valuable skills.
- Why this job: Perfect for those who love interacting with people and thrive in a dynamic setting.
- Qualifications: Experience in reception or customer care, and strong admin skills are essential.
The predicted salary is between 27491 - 31913 £ per year.
The closing date for completed applications for this post is 9am on Monday 06 April 2026, and it is anticipated interviews will take place on Tuesday 21 April 2026.
Hours: Part Time (average 19.75 hours per week)
Salary: £27,491 - £31,913 (SCP 18 - 25) (pro rata for part time hours)
A vacancy has arisen for the above post to work within the Reception Area at Rossie. The hours for this post are set against a 3 week evening/weekend working pattern with evenings (week days - Monday to Friday) being 4.45pm – 10.30pm and weekend hours (Saturdays and Sundays) comprising of early shifts 7.45am – 3.00pm and late shifts 2.45pm – 10.30pm.
Job Description
- Undertake all reception type duties within the central reception area:
- Welcome employees to the reception area and ensure they sign in/out and are issued with/return internal phones
- Issue and signing out of safety equipment, ensuring items not returned are reported appropriately and accounted for
- Refer to central electronic calendar for overview of organisational appointments and car bookings
- Receive all incoming telephone calls and re-route as necessary, taking relevant messages as required
- Receive all visitors to Rossie and ensure signing in and security procedures are adhered to at all times
- Receive and record incoming rents from those visitors who have short assured tenancy agreements with Rossie
- Issue required items to employees going on outings using the Rossie fleet of cars
- Ensure appropriate operation of secure doors and report any faults accordingly
- Receive deliveries from suppliers, logging receipt and updating employees of delivery
- Provide administration support to internal departments, houses, teams and individuals as appropriate:
- When required, assist with word processing tasks e.g. letters and maintain appropriate recording log for ease of retrieval
- Provide assistance as directed by the QIWM and EHHROD including filing, photocopying and other administrative tasks as required
- Ensure adequate supplies of admission packs are available for distribution to relevant parties
- Maintain stocks of relevant forms/paperwork
- Use and maintenance of all office machinery as necessary including printers, photocopiers, laminator, binder, scanner etc.
- Maintaining of adequate stock levels for Rossie ensuring that relevant procedures and processes are adhered to
- Ensuring that incoming and outgoing mail procedures are followed accurately and timeously
- Maintain a number of filing systems within the Management Support Team
- Maintenance of the telephone systems within Rossie, including reporting of faults etc.
- Carry out daily and weekly petty cash duties in conjunction with QIWM and EHHROD:
- Distribute petty cash in line with procedures at appropriate times in the working day
- Providing administrative documentation and monies for young people’s home leave arrangements as directed by relevant employees
- Balance petty cash at required intervals throughout the day
- Maintenance of recording systems on a regular basis as determined by QIWM and EHHROD:
- Maintenance of recording systems for petty cash and young people’s accounts
- As requested, perform data entry onto relevant recording systems
- Record and maintain information on young people admission/discharge/transfer including updating of recording systems
- Setting up and maintenance of new and existing recording systems as required
- Contribute to security processes required on receipt of incoming items from visitors
Please note this job description is to provide a clear and concise statement of the main tasks and activities of the post, and it is not intended as an exhaustive list of every aspect of the post holder's duties. All the above duties will be carried out in line with Rossie policies and procedures.
Person Specification
- Knowledge Base (Essential): Thorough knowledge of Microsoft Office packages
- Qualifications (Desirable): HNC or above in either Admin/Secretarial Studies/Customer Care or similar discipline
- Experience (Essential): Previous work within a reception/office environment
- Experience (Desirable): Previous experience within a customer care environment
- Skills (Essential): Proficient administrative skills, developed organisational skills, maintaining filing systems, appropriate record keeping, excellent oral and written communication skills, listening and understanding skills, numeracy/cash handling
- Skills (Desirable): Setting up of spreadsheets and databases, meeting administration, inclusive of minute taking and transcription
- Qualities (Essential): Friendly and welcoming, professional approach, customer focused, collegiate, work on own initiative as well as part of a team, honest, reliable, ability to multi-task effectively, self motivated
- Full Clean Driving Licence - Essential
Receptionist - Evenings/Weekends in Montrose employer: Rossie
At Rossie, we pride ourselves on fostering a supportive and inclusive work environment that values each employee's contributions. As a part-time Receptionist, you will enjoy flexible evening and weekend hours, competitive pay, and opportunities for professional growth within a dedicated team. Our commitment to employee well-being and development makes Rossie an exceptional place to build a meaningful career while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Evenings/Weekends in Montrose
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rossie. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience in reception or customer care can benefit Rossie. Confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interview experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist - Evenings/Weekends in Montrose
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience match the job description. We want to see how you can bring your unique flair to the Receptionist role at Rossie!
Show Off Your Communication Skills:Since this role involves a lot of interaction with visitors and staff, it’s crucial to demonstrate your excellent oral and written communication skills in your application. Let us know how you’ve used these skills in previous roles!
Be Organised:We love a well-structured application! Make sure your CV and cover letter are easy to read and free from errors. A tidy application reflects your organisational skills, which are key for this position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rossie
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the specific duties like managing reception tasks, handling calls, and maintaining filing systems. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact. Prepare examples from your past experiences where you provided excellent customer service or handled difficult situations. This will show that you can maintain a friendly and professional approach, which is essential for this role.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills, experience in a reception environment, and how you handle multitasking. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows that you respect their time and are serious about the position. Plus, it gives you a moment to settle in and gather your thoughts before the interview starts.
