At a Glance
- Tasks: Support and maintain critical IT systems, ensuring smooth operations and user satisfaction.
- Company: Join a dynamic team at Rossie, dedicated to tech excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Hands-on role with opportunities for learning and development in a collaborative setting.
- Why this job: Be the tech hero who keeps our systems running and makes a real difference.
- Qualifications: Strong IT background, problem-solving skills, and a passion for technology.
The predicted salary is between 28711 - 33289 £ per year.
Salary: £28,711 - £33,289 (SCP 18 - SCP 25)
Hours: 37 per week, Monday to Friday
In support of the Executive Business and Facilities Manager, maintain and develop Rossie's critical systems to ensure they operate constantly and efficiently. Maintenance of internal technology inclusive of ICT infrastructure and data integrity.
JOB DESCRIPTION:
Provision of technical and specialist support for hardware and software for end users:
- Act as a point of contact for internal organisational enquiries and ensure identification and resolution of any ICT related queries;
- In consultation with the IT Manager, ensure that organisational ICT hardware is maintained and replaced as required;
- Escalate any necessary queries to third party support (external) if required ensuring timely follow up to all enquiries;
- In the absence of the IT Manager, make contact with contractors or external suppliers and clearly communicate technical issues and Rossie standards;
- In consultation with IT Manager, liaise with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand.
In consultation with the IT Manager, participate in organisational project management tasks as required:
- Research, install and configure systems to support other business processes and ensure organisational effectiveness including any follow up as required;
- Throughout the organisation, ensure that there is a systematic approach to upgrade systems and processes;
- Ensure adequate maintenance of inventory records for ICT equipment;
- Identify, plan and, where appropriate, consult on areas of Rossie systems and operations which need attention/development.
Represent the IT service in site meetings/conference calls:
- Where required, provide technical and specialist information to external vendors in relation to the organisational ICT infrastructure.
Produce reports, user guides, and documentation as required:
- Produce documentation on system processes and workflow as part of information sharing;
- Contribute to the training and development of Rossie’s staff in order to support service objectives.
Contribute to IT systems on call schedule:
- Availability for out of hours support for ICT as directed by the Duty Manager and IT Manager (when there are problems).
In consultation with the IT Manager, ensure effective installation and configuration of Software and Hardware:
- Where required, ensure that ICT hardware is fit for purpose and business compliant.
Contribute to the management of ICT servers:
- Creation of user accounts for staff, including email;
- Create and manage data back-ups for disaster recovery purposes;
- Manage security permissions ensuring confidentiality of organisational information;
- Effective monitoring of data server performance to identify potential issues and resolution.
Please note: The IT Technician undertakes physical work e.g. working in confined spaces (possibly under the 48 inch crawl space); lifting up to 40 kg; site cleanliness and systems maintenance work; accessing elevated spaces (working at height).
Please note this job description is to provide a clear and concise statement of the main tasks and activities of the post, and it is not intended as an exhaustive list of every aspect of the postholder's duties. All the above duties will be carried out in line with Rossie policies and procedures.
PERSON SPECIFICATION:
Qualifications (Essential):
- General secondary education, with demonstrated strength in IT related subjects.
- Proven ability to learn and apply new technology.
Qualifications (Desirable):
- IT / ICT studied for/ as part of a further education qualification.
- Vendor certification of the following would be preferred: MS Windows System Support, LAN and Wireless technologies.
Experience (Essential):
- Knowledge of Networking - LAN and Wireless, protocols, managed switches, copper and fibre links, etc.
- MS Windows System Support.
- Experience and/or knowledge of MS Office 365.
Experience (Desirable):
- Desirable experience of working in a customer-facing technical support role, which requires solid technical aptitude, good written and oral communication skills, and the ability to deal effectively with people at all levels and in different situations.
- Implementing projects and technical task execution.
Skills (Essential):
- Strong analytical skills with proven problem solving ability.
- Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
- Ability to develop clear and concise documentation.
- Demonstrate willingness to learn and apply new technologies and systems.
Qualities (Essential):
- Effective communication skills, able to interact in a pleasant manner with staff at all levels.
- Full Driving Licence (Manual).
IT Technician in Montrose employer: Rossie Young People's Trust
At Rossie, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment for our Classroom Assistants. Our commitment to employee growth is evident through ongoing training opportunities and a collaborative culture that values the contributions of every team member, all while working in a meaningful role that directly impacts the lives of young people in our secure and residential schools. Located in a vibrant community, we offer a unique chance to engage with diverse learners and make a real difference in their educational journeys.
Contact Details:
Rossie Young People's Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Montrose
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Rossie Young People's Trust values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Rossie Young People's Trust might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Rossie Young People's Trust!
✨Direct Apply to Rossie Young People's Trust
Let's not forget to apply directly through the Rossie Young People's Trust website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician in Montrose
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Rossie Young People's Trust.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Rossie Young People's Trust. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Rossie Young People's Trust
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
