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- Tasks: Manage daily operations in our control room, ensuring smooth coordination and issue resolution.
- Company: Join Rossi Security, a leading provider of top-notch security solutions in Central London since 2009.
- Benefits: Enjoy early access to earnings, exclusive discounts, and generous holiday entitlement.
- Why this job: Be part of a supportive team with clear career pathways and regular recognition for your hard work.
- Qualifications: Must have excellent communication skills, strong IT proficiency, and a valid SIA Licence.
- Other info: Full-time role with a structured development pathway and financial wellbeing support.
Job Description
Job Title: Operations Controller\\nLocation: Central London (Mayfair)\\nSalary: £14.85 per hour\\nJob Type: Full-time, Permanent – 50 hours per week\\nThe Company:\\nSince 2009, Rossi Security has delivered first-class security solutions to prestigious clients across Central London. As an SIA Approved Contractor with ISO 9001 Certification, we take pride in our professionalism, exceptional service, and commitment to our team. We invest in our people through comprehensive training, clear career pathways, and a benefits package that truly rewards your work.\\nMain Benefits:\\n * Permanent full-time role with stability and growth opportunities\\n * Early Access to Earnings – tap into your pay before payday\\n * Exclusive Retail Discounts – save on high street & online brands\\n * Career Progression – structured internal development pathways\\n * Referral Bonus – earn for recommending new talent\\n * Employee Recognition – regular awards and appreciation events\\n * Advance Monthly Rotas – better work-life balance\\n * Generous Holiday Entitlement\\n * Financial Wellbeing Support – confidential advice and resources\\n * Free Basic Training & Uniform\\n * NEST Pension Scheme – 8% combined contribution\\n * Statutory Sick Pay\\nThe Role:\\nWe're looking for a professional, organised, and proactive Operations Controller to manage the smooth day-to-day running of our control room in Mayfair.
You'll ensure operations are well-coordinated, accurate records are kept, and any issues are resolved swiftly.\\nKey Responsibilities:\\n * Book security officers on/off duty\\n * Respond promptly and professionally to emails\\n * Record safety check calls and resolve issues as they arise\\n * Answer and log calls from officers and clients accurately\\n * Provide clear, detailed shift reports (verbal & written)\\n * Issue and check keys in line with procedures\\n * Assist with roster allocations and arrange cover at short notice\\n * Handle control room matters, reporting to the Operations Manager\\nWhat We're Looking For:\\n * Excellent written and verbal communication skills\\n * Strong IT skills (Word, Excel, Outlook)\\n * Valid SIA Licence (Security Guard, Door Supervision, or CCTV)\\n * Previous control room experience (essential)\\n * Checkable 5-year work/education history (BS7858 standards)\\n * Ability to stay calm and professional under pressure\\n * Right to work in the UK\\n * Proficient in English\\nPlease click APPLY to send your CV for this role.\\nCandidates with the relevant experience or job titles of; Operations Manager, Business Operations Manager, Operations Lead, Operations Supervisor, Operations Team Lead, Operations Coordinator, Operations Analyst, may also be considered for this role
Operations Controller employer: Rossi Security
Contact Detail:
Rossi Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller
✨Tip Number 1
Familiarise yourself with the specific responsibilities of an Operations Controller. Understanding the day-to-day tasks, such as booking security officers and managing communications, will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Highlight your previous control room experience in conversations or networking opportunities. Sharing specific examples of how you've successfully managed operations or resolved issues can set you apart from other candidates.
✨Tip Number 3
Connect with current or former employees of Rossi Security on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Stay updated on industry trends and best practices in security operations. Being knowledgeable about the latest developments can help you engage in meaningful conversations and show your commitment to the role.
We think you need these skills to ace Operations Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in control room operations and any previous roles that align with the responsibilities listed in the job description. Use keywords from the job posting to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are the perfect fit for the Operations Controller role. Mention specific experiences that demonstrate your ability to manage operations effectively and handle pressure.
Highlight Relevant Skills: Emphasise your IT skills, particularly with Word, Excel, and Outlook, as well as your valid SIA Licence. Make sure to mention your ability to stay calm under pressure, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for an Operations Controller.
How to prepare for a job interview at Rossi Security
✨Showcase Your Communication Skills
As an Operations Controller, excellent written and verbal communication is crucial. Prepare to demonstrate your ability to communicate clearly and effectively, perhaps by discussing a past experience where you successfully resolved an issue through effective communication.
✨Highlight Your IT Proficiency
Strong IT skills are essential for this role. Be ready to discuss your experience with software like Word, Excel, and Outlook. You might even want to prepare examples of how you've used these tools to improve efficiency in previous roles.
✨Demonstrate Calmness Under Pressure
The role requires staying calm and professional under pressure. Think of a time when you faced a challenging situation in a control room or similar environment, and be prepared to share how you handled it effectively.
✨Understand the Company’s Values
Rossi Security prides itself on professionalism and exceptional service. Research the company’s values and be ready to explain how your personal values align with theirs, showcasing your commitment to delivering high-quality service.
