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- Tasks: Manage daily operations in our control room, ensuring smooth coordination and issue resolution.
- Company: Join Rossi Security, a leading provider of top-notch security solutions in Central London since 2009.
- Benefits: Enjoy early access to earnings, exclusive discounts, and generous holiday entitlement.
- Why this job: Be part of a professional team with clear career pathways and a supportive work culture.
- Qualifications: Strong communication skills, IT proficiency, valid SIA licence, and previous control room experience required.
- Other info: Full-time role with a competitive salary and opportunities for growth.
Job Title: Operations Controller Location: Central London (Mayfair) Salary: £14.85 per hour Job Type: Full-time, Permanent – 50 hours per week The Company: Since 2009, Rossi Security has delivered first-class security solutions to prestigious clients across Central London. As an SIA Approved Contractor with ISO 9001 Certification, we take pride in our professionalism, exceptional service, and commitment to our team. We invest in our people through comprehensive training, clear career pathways, and a benefits package that truly rewards your work. Main Benefits: * Permanent full-time role with stability and growth opportunities * Early Access to Earnings – tap into your pay before payday * Exclusive Retail Discounts – save on high street & online brands * Career Progression – structured internal development pathways * Referral Bonus – earn for recommending new talent * Employee Recognition – regular awards and appreciation events * Advance Monthly Rotas – better work-life balance * Generous Holiday Entitlement * Financial Wellbeing Support – confidential advice and resources * Free Basic Training & Uniform * NEST Pension Scheme – 8% combined contribution * Statutory Sick Pay The Role: We\’re looking for a professional, organised, and proactive Operations Controller to manage the smooth day-to-day running of our control room in Mayfair. You\’ll ensure operations are well-coordinated, accurate records are kept, and any issues are resolved swiftly. Key Responsibilities: * Book security officers on/off duty * Respond promptly and professionally to emails * Record safety check calls and resolve issues as they arise * Answer and log calls from officers and clients accurately * Provide clear, detailed shift reports (verbal & written) * Issue and check keys in line with procedures * Assist with roster allocations and arrange cover at short notice * Handle control room matters, reporting to the Operations Manager What We\’re Looking For: * Excellent written and verbal communication skills * Strong IT skills (Word, Excel, Outlook) * Valid SIA Licence (Security Guard, Door Supervision, or CCTV) * Previous control room experience (essential) * Checkable 5-year work/education history (BS7858 standards) * Ability to stay calm and professional under pressure * Right to work in the UK * Proficient in English Please click APPLY to send your CV for this role. Candidates with the relevant experience or job titles of; Operations Manager, Business Operations Manager, Operations Lead, Operations Supervisor, Operations Team Lead, Operations Coordinator, Operations Analyst, may also be considered for this role
Operations Controller employer: Rossi Security
Contact Detail:
Rossi Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller
✨Tip Number 1
Familiarise yourself with the specific responsibilities of an Operations Controller. Understanding the day-to-day tasks, such as managing security officers and handling control room matters, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your previous control room experience in conversations or networking opportunities. Sharing specific examples of how you've successfully managed similar roles can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your IT skills, particularly with Word, Excel, and Outlook. Being able to articulate how you've used these tools effectively in past roles will show that you're ready for the technical aspects of the job.
✨Tip Number 4
Stay calm and professional under pressure is key for this role. Think of scenarios where you've had to manage stressful situations and be ready to share those experiences to demonstrate your suitability for the position.
We think you need these skills to ace Operations Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in control room operations and any previous roles that align with the responsibilities listed in the job description. Use keywords from the job posting to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are the perfect fit for the Operations Controller role. Mention your ability to stay calm under pressure and provide examples of how you've successfully managed similar responsibilities in the past.
Highlight Relevant Skills: In your application, emphasise your IT skills, particularly with Word, Excel, and Outlook, as well as your valid SIA Licence. Make sure to mention any specific experiences that demonstrate your organisational and problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for the Operations Controller position.
How to prepare for a job interview at Rossi Security
✨Showcase Your Communication Skills
As an Operations Controller, you'll need excellent written and verbal communication skills. During the interview, make sure to articulate your thoughts clearly and provide examples of how you've effectively communicated in previous roles.
✨Demonstrate Your IT Proficiency
Since strong IT skills are essential for this role, be prepared to discuss your experience with software like Word, Excel, and Outlook. You might even want to mention specific tasks you've accomplished using these tools to highlight your capabilities.
✨Highlight Relevant Experience
If you have previous control room experience, make it a focal point of your discussion. Share specific scenarios where you successfully managed operations or resolved issues, as this will show your suitability for the role.
✨Stay Calm Under Pressure
The ability to remain calm and professional under pressure is crucial for an Operations Controller. Prepare to discuss situations where you've had to handle stressful circumstances and how you managed to keep everything running smoothly.
