At a Glance
- Tasks: Lead a team of Service Advisors and ensure exceptional customer service.
- Company: Join Rossetts Commercials, an award-winning Mercedes-Benz dealership.
- Benefits: Competitive salary, performance bonuses, and extensive training opportunities.
- Other info: Enjoy a friendly team atmosphere with great career development prospects.
- Why this job: Step into a leadership role and make a real impact in a supportive environment.
- Qualifications: Experience as a Service Advisor and strong leadership skills required.
The predicted salary is between 37624 - 37624 £ per year.
Salary
Up to £37,624 per annum (Dependent on Experience)
Bonus
Performance-related bonus of up to £1,720 per annum
Hours
46.5 hours per week
Working Pattern
- Monday to Friday, 8:00am - 6:00pm (1-hour unpaid lunch)
About Us
Rossetts Commercials is an award-winning Mercedes-Benz Commercial Vehicle dealership with sites in Aldershot, Crawley, Eastbourne and Worthing.
We specialise in the sale of Mercedes-Benz vans and the servicing, maintenance and repair of commercial vehicles, including our electric vehicle range (EVs).
Our reputation is built on delivering exceptional customer service, investing in our people and providing the highest standards of support to our customers.
We\'re proud to invest in our employees through Mercedes-Benz manufacturer training, ongoing development and creating a supportive working environment where people can build long-term careers.
If you\'re looking to join a supportive team where your contribution is recognised, we\'d love to hear from you.
We\'re currently looking for an experienced and customer-focused Senior Service Advisor to join our busy Aftersales team in Crawley.
About the Role
As the Senior Service Advisor, you\'ll lead the front-of-house Service Advisor team while continuing to deliver an exceptional customer experience throughout the service and repair journey.
Acting as the first point of contact for customers, you\'ll oversee the day-to-day operation of the Service Reception, support and motivate the Service Advisors, and work closely with the Site Manager, Workshop Controllers, Technicians and Parts Department to ensure the smooth and efficient running of the workshop.
This is an excellent opportunity for an experienced Service Advisor looking to take the next step into a leadership role within a professional Mercedes-Benz Commercial Vehicle dealership.
Key Responsibilities
- Lead, support and motivate the team of Service Advisors, including holding daily team meetings.
- Oversee the day-to-day operation of the Service Reception, ensuring high standards of customer service and professionalism.
- Welcome customers professionally both in person and over the telephone.
- Book vehicle servicing, maintenance and repair work into the workshop.
- Accurately prepare and manage repair orders using the dealership management system.
- Carry out vehicle check-in procedures, including recording vehicle condition and customer requirements.
- Keep customers informed throughout the repair process and provide regular updates.
- Obtain customer authorisation for any additional work required.
- Liaise with Workshop Controllers, Technicians and the Parts Department to ensure repairs progress efficiently.
- Work alongside the Site Manager to monitor and manage Work in Progress (WIP), cash debt and account debt.
- Arrange vehicle collections, deliveries and customer handovers.
- Explain completed work and recommend future maintenance requirements where appropriate.
- Ensure all workshop documentation is accurate and complete to support efficient invoicing.
- Review vehicle service history and identify opportunities for preventative maintenance and upselling.
- Maintain accurate technician job card write-ups to support correct billing.
- Support the administration of the 24-hour breakdown service.
- Deliver exceptional customer service at every stage of the customer journey while acting as a role model for the wider Service team.
About You
To be successful in this role you\'ll have
- Previous experience as a Service Advisor within a commercial vehicle or motor dealership.
- Experience leading, coaching or supporting a team.
- Excellent customer service and communication skills.
- Strong organisational skills with excellent attention to detail.
- Good IT and administration skills.
- The ability to prioritise work in a busy, fast-paced environment.
- A proactive, professional and team-focused attitude.
- Full UK Driving Licence.
- Knowledge of warranty processes and dealership systems.
- Experience managing workshop performance, WIP and departmental workflow.
What We Offer
At Rossetts Commercials, we believe in recognising and rewarding our employees. As part of our team, you\'ll benefit from:
- Competitive salary with a performance-related bonus of up to £1,720 per annum
- Mercedes-Benz manufacturer training and ongoing professional development
- Group Profit Share Scheme
- Company Sick Pay Scheme
- Death in Service benefit (2x salary)
- Employee Assistance Programme
- Bright Exchange Employee Discounts
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work Scheme
- Staff Referral Bonus Scheme (up to £1,000)
- 22 days annual leave plus Bank Holidays
- Long Service Holiday Award, increasing annual leave entitlement to 25 days
- Birthday Day Off in 2027
- Birthday, Easter and Christmas Gifts
- Friendly, supportive team environment
Why Join Rossetts?
At Rossetts Commercials, our people are at the heart of everything we do.
We believe in creating an environment where employees feel valued, supported and empowered to develop their careers.
Whether you\'re looking to further develop your leadership skills or continue your career within a premium commercial vehicle dealership, you\'ll be joining a business that is committed to investing in your success.
Apply Today
If you\'re passionate about delivering exceptional customer service, leading a successful team and would like to join one of the South Coast\'s leading Mercedes-Benz Commercial Vehicle dealerships, we\'d love to hear from you.
Apply today and become part of the Rossetts Commercials team.
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Senior Service Advisor in Crawley employer: Rossetts Commercials Mercedes-Benz
At Rossetts Commercials, we pride ourselves on being an exceptional employer, offering a supportive and friendly work environment in Crawley. Our commitment to employee development is evident through Mercedes-Benz manufacturer training and a range of benefits including competitive salaries, performance-related bonuses, and generous annual leave. Join us to be part of a team that values your contributions and empowers you to grow your career in the commercial vehicle industry.
Contact Details:
Rossetts Commercials Mercedes-Benz Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rossetts Commercials Mercedes-Benz. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rossetts Commercials Mercedes-Benz before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Service Advisor in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rossetts Commercials Mercedes-Benz:Your cover letter is your chance to shine! Tell us why you want to work at Rossetts Commercials Mercedes-Benz specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rossetts Commercials Mercedes-Benz!
How to prepare for a job interview at Rossetts Commercials Mercedes-Benz
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
