At a Glance
- Tasks: Assist patients in accessing healthcare services and provide excellent customer service.
- Company: Friendly GP practice with a supportive team environment.
- Benefits: Flexible hours, opportunity to make a difference, and develop communication skills.
- Other info: Opportunity for personal growth and learning in a dynamic healthcare setting.
- Why this job: Join a caring team and help improve patient experiences in healthcare.
- Qualifications: Experience in primary care and customer service is essential.
The predicted salary is between 23000 - 27000 € per year.
The hours of work will be Thursday 1.00pm to 6.30pm and Friday 8.00am to 6.30pm with the requirement to provide occasional cover for leave etc. We are looking for an experienced Receptionist/Care Navigator to join our small, friendly team. Your role will involve helping patients access the most appropriate service or healthcare professional in a courteous, efficient and effective way.
Main duties of the job:
- Provide general assistance to the Practice Team and project a positive and friendly image towards patients and other visitors, either in person or via the telephone.
- Have a thorough knowledge of all Practice procedures.
- Work in accordance with written protocols.
- Process prescription requests via email, in person and over the telephone in accordance with Practice guidelines.
- Scan documentation into patients' medical records.
- Process appointment requests for current and future appointments from patients by telephone and in person.
- Deal with home visits requests and action in a timely manner.
- Registration of new patients, computer data entry into medical records.
- Be able to cover all reception positions as necessary.
- Be flexible in your approach and provide cover for colleagues when required.
- Process changes in patients' details.
Job responsibilities:
- Provide a high standard of customer service on behalf of the Practice.
- Adopt an empathic approach to communication in all circumstances.
Knowledge and skills:
- Working knowledge of EMIS.
- Willingness to work flexibly.
- Work efficiently in a team or individually.
- Positive attitude towards change.
- Good interpersonal and communication skills.
- An empathic, friendly disposition.
- Basic IT skills.
Experience:
- Previous experience of working in Primary Care/General Practice.
- Experience of working with the public in a customer service role.
- Experience of working with Microsoft Office, Word & Excel.
- It is essential when applying for this role, that you have previous experience of working in a GP Practice.
Qualifications:
- NVQ Level 2 in Customer Service or any other customer service qualification.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist/Care Co-Ordinator in Haslingden employer: Rossendale Valley Medical Practice
Join our small, friendly team as a GP Receptionist/Care Co-Ordinator, where you will play a vital role in providing exceptional customer service to patients. We offer a supportive work culture that values flexibility and teamwork, alongside opportunities for professional growth within the healthcare sector. Located in a community-focused practice, you will enjoy a rewarding environment that prioritises patient care and employee well-being.
Contact Detail:
Rossendale Valley Medical Practice Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist/Care Co-Ordinator in Haslingden
✨Tip Number 1
Get to know the practice before your interview! Research their values, services, and any recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a GP Receptionist/Care Co-Ordinator, you'll need to be friendly and efficient. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to showcase your tech skills! Familiarise yourself with EMIS and other relevant software. If you can demonstrate your ability to adapt to new technologies, you'll stand out as a candidate who can handle the evolving needs of the NHS.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace GP Receptionist/Care Co-Ordinator in Haslingden
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in a GP Practice or similar roles. We want to see how your background aligns with the responsibilities of the GP Receptionist/Care Co-Ordinator position.
Be Personable:Since this role involves a lot of patient interaction, let your friendly and empathic nature shine through in your application. We’re looking for someone who can project a positive image and communicate effectively.
Tech Savvy is Key:Mention your comfort with technology and any experience you have with systems like EMIS. We need someone who can adapt to changes and updates in the NHS environment, so don’t hold back on your IT skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role.
How to prepare for a job interview at Rossendale Valley Medical Practice
✨Know Your Stuff
Make sure you have a solid understanding of the GP Practice procedures and protocols. Brush up on your knowledge of EMIS and any other relevant software. This will show that you're not just familiar with the role but also ready to hit the ground running.
✨Show Off Your People Skills
As a Receptionist/Care Co-Ordinator, you'll be the first point of contact for patients. Practice your communication skills and think of examples where you've provided excellent customer service. Being friendly and empathetic is key, so let that shine through in your responses.
✨Flexibility is Key
The job requires a flexible approach, so be prepared to discuss how you've adapted to changes in previous roles. Share specific instances where you've successfully covered for colleagues or adjusted to new procedures, as this will demonstrate your ability to thrive in a dynamic environment.
✨Prepare for Common Questions
Anticipate questions related to handling difficult situations or managing patient requests. Think about how you would respond to scenarios like dealing with an upset patient or processing a last-minute appointment. Practising these responses can help you feel more confident during the interview.
