At a Glance
- Tasks: Assist patients in accessing healthcare services and provide excellent customer service.
- Company: Join a small, friendly GP practice with a supportive team.
- Benefits: Flexible hours, friendly environment, and opportunities for personal growth.
- Other info: Embrace change and technology in a dynamic healthcare setting.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in Primary Care and strong communication skills required.
The predicted salary is between 24000 - 28000 € per year.
The hours of work will be Thursday 1.00pm to 6.30pm and Friday 8.00am to 6.30pm with the requirement to provide occasional cover for leave etc. We are looking for an experienced Receptionist/Care Navigator to join our small, friendly team. Your role will involve helping patients access the most appropriate service or healthcare professional in a courteous, efficient and effective way.
Main duties of the job:
- Provide general assistance to the Practice Team and project a positive and friendly image towards patients and other visitors, either in person or via the telephone.
- Feel comfortable with technology and change/updates since the NHS is required to constantly meet the emerging needs of our population.
- Have a thorough knowledge of all Practice procedures.
- Work in accordance with written protocols.
- Process prescription requests via email, in person and over the telephone in accordance with Practice guidelines.
- Scan documentation into patients' medical records.
- Process appointment requests for current and future appointments from patients by telephone and in person.
- Deal with home visits requests and action in a timely manner.
- Registration of new patients, computer data entry into medical records.
- Be able to cover all reception positions as necessary.
- Be flexible in your approach and provide cover for colleagues when required.
- Process changes in patients' details.
Job responsibilities:
- Provide a high standard of customer service on behalf of the Practice.
- Adopt an empathic approach to communication in all circumstances.
Knowledge and skills:
- Working knowledge of EMIS.
- Willingness to work flexibly.
- Work efficiently in a team or individually.
- Positive attitude towards change.
- Good interpersonal and communication skills.
- An empathic, friendly disposition.
- Basic IT skills.
Experience:
- Essential previous experience of working in Primary Care/General Practice.
- Experience of working with the public in a customer service role.
- Experience of working with Microsoft Office, Word.
GP Receptionist/Care Co-Ordinator employer: Rossendale Valley Medical Practice
Join our dedicated team as a GP Receptionist/Care Co-Ordinator, where you will play a vital role in ensuring patients receive the best possible care in a supportive and friendly environment. We pride ourselves on fostering a collaborative work culture that values empathy and flexibility, offering opportunities for professional growth within the healthcare sector. Located in a community-focused practice, you will enjoy the satisfaction of making a meaningful impact on patients' lives while working alongside experienced professionals who are committed to excellence.
Contact Detail:
Rossendale Valley Medical Practice Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist/Care Co-Ordinator
✨Tip Number 1
Get to know the practice before your interview! Research their values, services, and any recent news. This shows you’re genuinely interested and helps you tailor your responses.
✨Tip Number 2
Practice your communication skills! As a GP Receptionist/Care Co-Ordinator, you'll need to be friendly and efficient. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be ready to showcase your tech skills! Brush up on EMIS and Microsoft Office, as these are crucial for the role. Maybe even prepare a few examples of how you've used technology in past jobs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace GP Receptionist/Care Co-Ordinator
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in Primary Care or as a Receptionist/Care Navigator. We want to see how your background aligns with the role, so don’t hold back on those relevant skills!
Be Personable:Since you'll be dealing with patients and visitors, let your friendly and empathic nature shine through in your application. We’re looking for someone who can project a positive image, so a warm tone can go a long way!
Tech Savvy is Key:Mention your comfort with technology and any experience you have with systems like EMIS. We need someone who can adapt to changes quickly, so showing us your tech skills will definitely catch our eye.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rossendale Valley Medical Practice
✨Know Your Stuff
Make sure you brush up on the specific procedures and protocols of the practice. Familiarise yourself with EMIS and any other relevant software. Being able to discuss how you’ve used these tools in your previous roles will show that you’re ready to hit the ground running.
✨Show Off Your People Skills
As a GP Receptionist/Care Co-Ordinator, you'll be the first point of contact for patients. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve dealt with difficult situations or helped someone in need – this will highlight your empathic approach.
✨Flexibility is Key
The job requires a flexible approach, so be ready to discuss how you’ve adapted to changes in your previous roles. Share experiences where you’ve had to cover for colleagues or adjust to new procedures quickly. This will demonstrate your willingness to support the team.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common questions related to the role, such as handling patient queries or managing appointment requests. Practising your responses will help you feel more confident and articulate during the actual interview.
