At a Glance
- Tasks: Deliver, collect, and repair wheelchairs while ensuring top-notch service.
- Company: Join Ross Care, a healthcare equipment provider partnering with the NHS.
- Benefits: Gain valuable experience, flexible hours, and contribute to meaningful work.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a real difference in people's lives by supporting their mobility needs.
- Qualifications: Full UK driving licence, customer service skills, and basic electrical knowledge.
The predicted salary is between 24300 - 29700 £ per year.
- Field Service Engineer
- Reports to: Warehouse Manager
Based at: Surrey Wheelchair Service - Sheerwater, Woking.
Field Service Engineer
We are currently looking for Field Service Engineers to join the team within our Surrey Wheelchair Service.
As a healthcare equipment provider, Ross Care, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life.
Job purpose
To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge.
On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs.
The expectation is that once fully trained most jobs will be completed on a first-time fix basis.
Key Responsibilities
- Delivering and collecting wheelchairs to and from service user's homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.
- Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.
- Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.
- Ensure any PPE supplied for use in carrying out your duties is used as instructed.
- Once fully trained undertake out of hours responsibility when rostered.
- Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
- Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.
- Ensure the vehicle safety check and the van check sheet are done each week
- Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.
- Prioritise and organise your workload, referring to Line Manager as and when appropriate.
- Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
- Agree to undertake all training offered that is necessary to maintain the skills required for this role.
Qualifications
- Full UK driving licence
- Successful enhanced DBS check
- General workshop knowledge
- Basic electrical knowledge including 12v/24v D. C. systems
- Able to move and handle loads and equipment safely
- Experience of face-to-face customer contact.
- Previous delivery driver experience
- An awareness and understanding of people with disabilities
- Flexible approach to working conditions and working environment change.
- Ability to use own initiative within set boundaries of the role.
- Ability to use a mobile phone to relay photographs
- Good written and verbal communication skills.
- Ability to relay clear instructions to clients.
- Awareness of hand-held scanners.
- Physical demands of the job
- Moving and handling of equipment and accessories following handling guidelines
- Standing at a bench to work
- Kneeling/crouching
- working in confined workspace if the job necessitates
- Use of ramps and any other agreed moving equipment.
- Most challenging/difficult part of the role
- Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team
- Committing to being available for short notice overtime necessitated by emergency response requirements
- Responsibility of out of hour's duties.
- Confidentiality
Carrying out the work involved with this position, the employee will become party to confidential information including service user information.
It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.
Health and Safety
The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions.
The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.
Prevention and Control of infection
The prevention and control of infection is an integral part of the role of all Ross Care personnel.
Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy.
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Field Service Engineer in Woking employer: Rosscare
At Ross Care, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Field Service Engineer in our Surrey Wheelchair Service, you will benefit from comprehensive training, a commitment to health and safety, and the opportunity to make a meaningful impact in the lives of those we serve. Our team is dedicated to fostering a collaborative environment where your contributions are valued, ensuring that you feel fulfilled and rewarded in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Woking
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Rosscare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Rosscare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Rosscare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Field Service Engineer in Woking
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Rosscare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Rosscare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Rosscare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Rosscare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Rosscare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Rosscare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
