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For Companies At a Glance
- Tasks: Lead and motivate a customer service team to deliver exceptional support.
- Company: Join Ross Care, a leader in Healthcare Services and equipment.
- Benefits: Enjoy a competitive salary, generous holiday, and a company pension scheme.
- Other info: Work in a supportive environment with opportunities for growth.
- Why this job: Make a real difference in patient experiences while developing your leadership skills.
- Qualifications: Experience in coaching and managing performance in a customer service role.
The predicted salary is between 29772 - 29772 £ per year.
Location: Woking GU21 5
Salary: £29,772.60 per year
Job Type: Full-time
Ross Care is a rapidly growing leader in Healthcare Services and equipment. Our Wheelchair Services division, based in Eastbourne, is a crucial part of our operations. We work closely with NHS and Social Care Organisations to provide a comprehensive wheelchair service that reduces costs, improves quality, and enhances the patient experience.
Role Overview
- Lead, coach, mentor, and motivate the customer service team.
- Ensure all orders are processed efficiently and accurately.
- Analyse orders to confirm they are processed within the contracted time frames.
- Handle sensitive telephone calls that require senior intervention.
- Ensure all queries from prescribers, service users, and staff are addressed efficiently and courteously.
- Support the team with complaints, investigations, and reporting back to prescribers.
- Regularly review and progress jobs marked as Open or On Hold, and delegate tasks to the team.
About You
- Proven experience in coaching, delegating, and managing performance.
- Relevant telephone-based customer service experience.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Strong organisational skills.
- Competent in Microsoft Office and able to learn new systems.
What We Offer
- Annual salary of £29,772.60 year
- Monday to Friday, 8:00 am - 5:00 pm.
- 33 days holiday (including bank holidays)
- Company Pension Scheme.
- Life Assurance.
At Ross Care, we aim to be the leading provider in the wheelchair sector. We welcome applications from all sections of the community.
Customer Service Supervisor in Woking employer: Rosscare
Contact Detail:
Rosscare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Woking
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ross Care and their Wheelchair Services division. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and leadership. Think about your past experiences and how they relate to the skills they're looking for, like coaching and managing performance.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Customer Service Supervisor, you'll need to demonstrate your ability to handle sensitive situations and communicate effectively with both staff and service users.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Customer Service Supervisor in Woking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team management. We want to see how you've led teams and handled customer queries, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Supervisor role. Share your passion for healthcare services and how you can contribute to our mission.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rosscare
✨Know Your Stuff
Before the interview, make sure you understand Ross Care's mission and values, especially in relation to their Wheelchair Services division. Familiarise yourself with their operations and how they collaborate with NHS and Social Care Organisations. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or mentored others. Be ready to discuss how you handle performance management and delegate tasks effectively.
✨Communication is Key
Since the role involves handling sensitive calls and addressing queries, practice articulating your thoughts clearly. Think of scenarios where you've resolved customer issues or complaints, and be prepared to share these during the interview. Highlight your excellent verbal and written communication skills.
✨Be Organised and Proactive
Demonstrate your strong organisational skills by discussing how you manage multiple tasks and prioritise effectively. You might want to prepare a few strategies you've used to keep track of open jobs or how you've improved efficiency in previous roles. This will show that you're proactive and can handle the demands of the position.