At a Glance
- Tasks: Handle customer queries and coordinate equipment delivery in a fast-paced environment.
- Company: Join a leading healthcare service provider working with the NHS.
- Benefits: Enjoy a competitive salary, pension scheme, free parking, and wellbeing initiatives.
- Other info: Dynamic role with opportunities for growth in a supportive team.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Surrey Wheelchair Services
Salary/Rate: £26,567.99
Monday to Friday 8.00am – 5.00pm, 40 hours a week
Address: Kingsway Business Park, Forsyth Road GU21 5SA
Rewards & Benefits
- Company Pension Scheme
- Free on-site parking
- Life Assurance Scheme
- Company Sick Pay Scheme
- Wellbeing initiatives
We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquiries.
We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.
The Role
- Manage incoming calls and emails, answering any queries in a timely and professional manner.
- Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
- Monitoring and progressing orders by checking with suppliers.
- Entering referral information for clinical triage via both telephone and email.
- General administration that supports daily activities and duties.
What are we looking for?
- Strong experience in a similar busy and fast paced office environment.
- Relevant telephone-based customer service experience.
- Good attention to detail and accuracy.
- Previous administration and diary management experience.
- Professional and confident manner on the telephone and through email.
- Competent IT skills with Microsoft Office programmes and ability to learn new systems.
This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.
Customer Service Coordinator in Woking employer: Rosscare
As a Warehouse Manager at our Wheelchair Service in Cambridge & Peterborough, you will join a dedicated team committed to improving the lives of individuals with mobility challenges. We offer a supportive work culture that prioritises employee growth through training and development opportunities, alongside competitive benefits including a salary of £40k pa. Our focus on health and safety, coupled with a hands-on approach to management, ensures a rewarding and impactful work environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rosscare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rosscare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rosscare:Your cover letter is your chance to shine! Tell us why you want to work at Rosscare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rosscare!
How to prepare for a job interview at Rosscare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
