At a Glance
- Tasks: Engage with service users and improve community health services through collaboration and feedback.
- Company: Join a fast-growing wheelchair services provider making a real difference in people's lives.
- Benefits: Earn £16.47 per hour, enjoy flexible hours, and up to 33 days holiday.
- Other info: Flexible working hours and opportunities for personal growth in a supportive environment.
- Why this job: Make an impact by advocating for user experiences and driving service improvements.
- Qualifications: Lived experience of healthcare services and strong communication skills are essential.
The predicted salary is between 16 - 17 £ per hour.
We have an exciting opportunity for a Community Health & Engagement Officer to join our Surrey Wheelchair Services in Woking. Ross Care is a fast-growing business and a leading provider of Wheelchair Services across the country. We work closely with NHS, Local Authority and Social Care Organisations providing a complete outsourced service driving high quality.
As the Community Health and Engagement Officer you will create and manage a stakeholder relationship plan to ensure all key stakeholders are engaged and play an active role in the service provision. You will contribute to service quality assurance procedures, recruiting and leading a service users board, support our complaints process and support ongoing service improvement activities. You will be highlighting the importance of using lived experience in service improvement and promote the social model of disability within the service.
Key Responsibilities- Service User Engagement
- Promoting the importance of user lived experience in the company, community and among external stakeholders.
- Creating, recruiting, and developing a service user forum/service improvement board to meet with on a quarterly basis to oversee improvement and question the local service centre staff.
- Attending internal meetings to stay up to date with daily operations of the service and to be the advocate for user experience.
- Quality Monitoring & Improvement
- Attending the monthly contract review meetings with the Integrated Care Board.
- Using the input from service users gained from meetings of the service user forum and other engagement with users to refine existing practice and highlight areas that need improvement.
- Implementing improvements following complaints.
- Feedback from Service Users through formal mechanisms.
- Service User Support
- Supporting users who are not eligible to have a wheelchair provided by the service, helping to identify options available.
- Supporting Service Users to navigate the complaints process.
- Making information available via signposting to other services – other health professionals, social care, MIND, charities, citizens advice etc.
- Networking and Communication
- Networking with professionals in other services to promote knowledge of the wheelchair service and to highlight areas for improvements.
- Networking with local and national disability organisations.
- Some use of local social media to promote service user engagement.
- Producing a local newsletter and providing other service users relevant information.
What are we looking for?
- Lived experience of vulnerable children and adults, gained through personal or carer use, including personal experience of wheelchair and other healthcare equipment and services, within a home, health, or social care setting.
- Experience of strategic and project planning and decision making.
- Experience of managing multiple workstreams with ability to prioritise and organise work effectively.
- Good interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management.
- Good written and verbal communication skills.
- Good IT skills and ability to contribute to the production of communications material aimed at service users.
- Understanding and willingness to use social media for service user engagement.
- Marketing/PR experience would be advantageous.
- Understanding of research and audit processes advantageous.
- A UK driving licence is essential.
What can we offer you?
- £ 16.47 per hour
- Permanent, part time to Full time Hours available
- Monday to Friday up to 8 Hours per day, flexible start time
- Up to 33 days holiday (including bank holidays)
- Company Pension Scheme
- Life Assurance
Community Health & Engagement Officer in Woking employer: Rosscare
At Ross Care, we pride ourselves on being a leading provider of Wheelchair Services, offering a supportive and flexible work environment in Woking. As a Community Health & Engagement Officer, you will have the opportunity to make a meaningful impact by engaging with service users and driving improvements in service quality, all while enjoying benefits such as up to 33 days of holiday, a company pension scheme, and life assurance. Our commitment to employee growth and a culture that values lived experience makes us an excellent employer for those looking to contribute to community health.
StudySmarter Expert Advice🤫
We think this is how you could land Community Health & Engagement Officer in Woking
✨Tip Number 1
Get to know the company! Research Ross Care and their values. When you understand what they stand for, you can tailor your conversations to show how your experience aligns with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to community health. This can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions related to community engagement and service improvement. Use examples from your own experience to demonstrate your skills and passion.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Ross Care.
We think you need these skills to ace Community Health & Engagement Officer in Woking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Community Health & Engagement Officer role. Highlight your relevant experience, especially any lived experience or work with vulnerable groups, as this is key for us.
Showcase Your Communication Skills:Since good written and verbal communication skills are essential, use clear and concise language in your application. Don’t forget to demonstrate your ability to engage with service users and stakeholders effectively.
Highlight Your Organisational Skills:We’re looking for someone who can manage multiple workstreams. In your application, mention specific examples of how you’ve prioritised tasks and organised projects in the past to show us you can handle the demands of the role.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and consider you for this exciting opportunity!
How to prepare for a job interview at Rosscare
✨Know Your Stakeholders
Before the interview, research the key stakeholders you’ll be engaging with as a Community Health & Engagement Officer. Understand their roles and how they interact with the service. This will help you demonstrate your knowledge of the community and show that you’re ready to build those important relationships.
✨Highlight Your Lived Experience
Make sure to share your personal or carer experiences related to wheelchair services or healthcare equipment. This is crucial for the role, so prepare specific examples that illustrate how your lived experience can contribute to service improvement and user engagement.
✨Showcase Your Communication Skills
Since good communication is key in this role, practice articulating your thoughts clearly. Be ready to discuss how you’ve effectively communicated with service users or stakeholders in the past, and how you plan to use social media and newsletters to engage the community.
✨Prepare for Quality Monitoring Questions
Expect questions about quality assurance and improvement processes. Think of examples where you’ve contributed to service improvements based on user feedback. Being able to discuss your approach to monitoring and refining practices will set you apart from other candidates.
