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- Tasks: Provide friendly customer service and manage order processing efficiently.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Earn £12.32 per hour with flexible part-time hours and remote work options.
- Why this job: Make a difference by helping customers and ensuring smooth operations.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
The predicted salary is between 10 - 15 £ per hour.
Location: Welwyn Garden City
Training to be carried out at Welwyn until Feb 26 then Work from home/Hybrid.
Part time - 20 hours per week - Mon Fri 08:30-12:30pm
Salary: £12.32 ph
Purpose of Job: To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department.
Main Duties and Responsibilities:
- Communication: Responsible for answering daily calls and emails in a courteous/friendly manner. Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases.
- Scheduling/Entering/Monitoring of Orders: Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time. Responsible for scheduling, manifesting and closing the orders within set time frames.
- Appointments: To assist with the arrangement of booking appointments with the clients / next of kin / carers, suppliers.
- Queries/Enquires: Responsible for dealing with all queries from prescribers, service users, carers and service centre staff.
- Administration: Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clerical areas of the service.
- Hardware: Ensure that the IT equipment is maintained and functional. Responsible for the safekeeping of your own computer.
- General: Responsible for helping out in any area of the service centre. You will be assigned to specific areas or tasks associated with customer service. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.
Undertake the job in line with Ross Care competencies as follows:
- Achieves business results and adds value to the service
- Focuses on internal and external customers
- Builds and maintains effective teamwork with colleagues
- Embraces change
Perform duties according to all Company policies, procedures and instructions. This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.
Key Performance Indicators:
- Orders processed and processed on system and their accuracy
- Queries, enquiries and complaints resolved
- Completed orders processed in a timely manner
- Telephone calls and Emails answered quickly and efficiently within set NHS KPIs
Person Required:
- Skills: Excellent communication skills are required to interact with internal staff, prescribers and service users. Must be able to work off their own initiative as well as part of a team. Computer Literate with a good working knowledge of Word and Excel. Excellent telephone manner. Excellent organisational skills with a good eye for detail.
- Knowledge: Previous experience within a busy customer service department. Previous experience of administration, order processing and scheduling of workloads would be a huge advantage. Experience with a similar type of role would be beneficial.
- Qualifications: Qualified to GCSE level or equivalent. Any other qualification in IT or administration would be an advantage.
- Other: An enthusiastic and motivated individual who strives to succeed. Must be flexible, adaptable and positive in their approach to work.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Customer Service Coordinator in Welwyn Garden City employer: Rosscare
Contact Detail:
Rosscare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Welwyn Garden City
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or experiences that relate to the role. Whether it’s a project you managed or a customer service scenario you handled, concrete examples can really make you stand out.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Coordinator in Welwyn Garden City
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and administration. We want to see how your skills match the job description, so don’t hold back!
Show Off Your Communication Skills: Since communication is key for this role, use clear and friendly language in your application. We’re looking for someone who can interact well with customers, so let your personality shine through!
Highlight Your Organisational Skills: Mention any experience you have with scheduling or order processing. We love candidates who can demonstrate their ability to manage workloads effectively, so share specific examples if you can!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rosscare
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Coordinator inside out. Familiarise yourself with the key responsibilities like order processing and handling queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare to demonstrate your skills during the interview. Practice answering common questions clearly and courteously. You might even want to role-play some scenarios where you handle customer queries or complaints effectively.
✨Highlight Your Flexibility
The job requires adaptability, so be ready to discuss times when you've successfully managed changing priorities or stepped into different roles. Share specific examples that showcase your ability to work both independently and as part of a team.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it leaves a positive impression on the interviewer!
