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For Companies At a Glance
- Tasks: Lead and motivate a customer service team to deliver exceptional support.
- Company: Join Ross Care, a leader in Healthcare Services and equipment.
- Benefits: Enjoy a competitive salary, generous holiday, and a company pension scheme.
- Other info: Work in a supportive environment with opportunities for growth.
- Why this job: Make a real difference in patient experiences while developing your leadership skills.
- Qualifications: Experience in coaching and managing performance in a customer service role.
The predicted salary is between 29772 - 29772 £ per year.
Location: Woking GU21 5
Salary: £29,772.60 per year
Job Type: Full-time
Ross Care is a rapidly growing leader in Healthcare Services and equipment. Our Wheelchair Services division, based in Eastbourne, is a crucial part of our operations. We work closely with NHS and Social Care Organisations to provide a comprehensive wheelchair service that reduces costs, improves quality, and enhances the patient experience.
Role Overview
- Lead, coach, mentor, and motivate the customer service team.
- Ensure all orders are processed efficiently and accurately.
- Analyse orders to confirm they are processed within the contracted time frames.
- Handle sensitive telephone calls that require senior intervention.
- Ensure all queries from prescribers, service users, and staff are addressed efficiently and courteously.
- Support the team with complaints, investigations, and reporting back to prescribers.
- Regularly review and progress jobs marked as Open or On Hold, and delegate tasks to the team.
About You
- Proven experience in coaching, delegating, and managing performance.
- Relevant telephone-based customer service experience.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Strong organisational skills.
- Competent in Microsoft Office and able to learn new systems.
What We Offer
- Annual salary of £29,772.60 year
- Monday to Friday, 8:00 am - 5:00 pm.
- 33 days holiday (including bank holidays)
- Company Pension Scheme.
- Life Assurance.
At Ross Care, we aim to be the leading provider in the wheelchair sector. We welcome applications from all sections of the community.
Customer Service Supervisor in Surrey employer: Rosscare
Contact Detail:
Rosscare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Surrey
✨Tip Number 1
Get to know the company! Research Ross Care and their Wheelchair Services division. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling sensitive calls and addressing queries, it’s crucial to demonstrate your excellent verbal and written communication abilities. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've coached or motivated a team in the past. Highlighting your experience in managing performance will set you apart as a strong candidate for the Customer Service Supervisor role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This not only streamlines the process but also shows your enthusiasm for joining Ross Care and being part of our mission to enhance patient experiences.
We think you need these skills to ace Customer Service Supervisor in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any leadership roles you've had, as we want to see how you can lead our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Supervisor role. Share specific examples of how you've coached and motivated teams in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear and concise. Avoid jargon and keep it professional yet friendly – we love a personable touch!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rosscare
✨Know Your Stuff
Before the interview, make sure you understand Ross Care's mission and values, especially in relation to their Wheelchair Services division. Familiarise yourself with their operations and how they collaborate with NHS and Social Care Organisations. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to lead and motivate a team. Prepare examples of how you've successfully coached or mentored others in previous roles. Think about specific situations where you improved team performance or handled difficult customer interactions, as these will be key talking points.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle sensitive calls and complaints. Prepare a couple of scenarios where you resolved issues effectively, highlighting your communication skills and ability to work under pressure. This will illustrate your capability to manage the responsibilities outlined in the job description.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the challenges they face in customer service, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.