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- Tasks: Deliver, collect, service, and repair wheelchairs to support community independence.
- Company: Join Ross Care, part of the Medux Group, supporting the NHS.
- Benefits: Competitive salary, 20 days holiday, life assurance, and pension scheme.
- Why this job: Make a real difference in people's lives while gaining valuable skills.
- Qualifications: Full UK driving licence, basic electrical knowledge, and good communication skills.
- Other info: Inclusive employer with flexible working options and full training provided.
Location: Ipswich & Suffolk
Salary: £26,395.20 per annum
Hours: Monday–Friday, 08:00–16:30 (40 hours per week)
Contract: Permanent, Full Time
About the role
Ross Care, part of the Medux Group, works in partnership with the NHS to support the Wheelchair Service across Suffolk. We are looking for a caring, practical individual to join our Ipswich Approved Repair Service team. You will support patients in the community by delivering, collecting, servicing and repairing wheelchairs, helping people maintain independence in their daily lives. Full training is provided, starting in the workshop to build product knowledge before moving into field-based work.
Key responsibilities
- Deliver and collect wheelchairs from service users’ homes and NHS sites
- Service and repair wheelchairs in the field, aiming for a first-time fix
- Complete job paperwork and scanner records accurately
- Follow infection control, health & safety and driving regulations
- Maintain company vehicle, tools and stock levels
- Provide professional, respectful customer service
- Participate in out-of-hours cover once fully trained
About you
- Full UK driving licence
- Enhanced DBS check (required)
- General workshop experience
- Basic electrical knowledge (12v/24v DC desirable)
- Able to carry out manual handling and physical work
- Good communication and customer service skills
- Understanding of, or willingness to work with, people with disabilities
What we offer
- £26,395.20 annual salary
- 20 days holiday plus bank holidays (option for up to 5 unpaid days)
- Life assurance
- Company pension scheme
- Flexible working considered where possible
Ross Care is an inclusive employer and welcomes applications from all sections of the community. This role involves regulated activity and is subject to DBS clearance.
Service and Repair Engineer in Stowmarket employer: Rosscare
Contact Detail:
Rosscare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Repair Engineer in Stowmarket
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have a lead on a job or can give you insider info about the role.
✨Tip Number 2
Practice your interview skills! Get a mate to do mock interviews with you. Focus on common questions for Service and Repair Engineers, and don’t forget to highlight your customer service skills and practical experience.
✨Tip Number 3
Show your passion for helping others! When you get the chance to chat with potential employers, share why you want to work in mobility services and how you can make a difference in people's lives.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service and Repair Engineer in Stowmarket
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Service and Repair Engineer role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your workshop experience and customer service skills!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re passionate about helping people maintain their independence through mobility services. We love seeing genuine enthusiasm, so let your personality come through!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your qualifications are easy to understand.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Ross Care!
How to prepare for a job interview at Rosscare
✨Know Your Stuff
Familiarise yourself with the specific wheelchairs and mobility aids you'll be working with. Understanding the basics of servicing and repairing these products will show your commitment and readiness for the role.
✨Show Your Caring Side
Since this role involves working closely with patients, be prepared to discuss your experience in customer service and how you’ve helped others in the past. Highlight any relevant experiences that demonstrate your empathy and communication skills.
✨Get Practical
Brush up on your basic electrical knowledge, especially if it relates to 12v/24v DC systems. Being able to talk about your hands-on experience in a workshop setting will give you an edge during the interview.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training processes, and the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
