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- Tasks: Support the Customer Service Team and ensure smooth administration for wheelchair services.
- Company: Join a caring company dedicated to providing excellent service to users.
- Benefits: Earn £12.27 per hour, enjoy 25 days holiday, and work full-time Monday to Friday.
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Good communication skills and experience in customer service or administration.
- Other info: Opportunity to engage with diverse communities and promote inclusivity.
Salary: £12.27 per hour plus 25 days annual holiday entitlement
Hours: Full-Time Monday to Friday 8am to 5pm
Based at Sheffield S9 1DT
Job purpose:
As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.
Key responsibilities:
- Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
- Develop strong relationships with the wheelchair service team.
- Update computer records for reconditioned and new wheelchairs.
- Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
- Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
- Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
- Ensure workloads are managed effectively and all daily tasks are completed.
- Maintain a professional customer service attitude when dealing with all service users and other agencies.
- Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.
- Agree to undertake all training offered that is necessary to maintain the skills required for this role.
- Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.
Skills and Qualifications:
- Computer literate
- Good communication, verbal and written
- Experience of invoicing and accounts procedures
- Experience of working within a service provider industry
- Flexible approach to working conditions and working environment change
- Self-motivated and enthusiastic worker
Confidentiality:
During the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.
Other:
This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role.
Service user / other agency / public engagement and involvement:
Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion / belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.
Customer Service Administrator in Sheffield employer: Rosscare
Contact Detail:
Rosscare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Sheffield
✨Tip Number 1
Get to know the company! Research Ross Care and understand their values, especially around equality and inclusiveness. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll need to be clear and professional when speaking with service users and colleagues. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive! If you get the chance to ask questions during an interview, think about what you want to know about the team dynamics or how they handle customer feedback. This shows you're engaged and ready to contribute.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it helps us keep track of your progress. Plus, it shows you're keen on joining our community at StudySmarter!
We think you need these skills to ace Customer Service Administrator in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your relevant experience, especially in customer service and administration, so we can see how you fit right into our team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit. We love seeing personality, so don’t be afraid to let yours show!
Show Off Your Skills: In your application, be sure to showcase your computer literacy and communication skills. Mention any experience with invoicing or accounts procedures, as these are key for us in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Rosscare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with tasks like answering calls, updating records, and liaising with the wheelchair service team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with service users and other agencies, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will highlight your ability to maintain a professional customer service attitude.
✨Demonstrate Your Organisational Skills
The job requires managing workloads and ensuring all tasks are completed on time. Bring up specific instances where you've successfully organised your work or managed multiple priorities. This will reassure the interviewer that you can handle the demands of the role efficiently.
✨Emphasise Confidentiality Awareness
Given the sensitive nature of the information you'll be handling, it's crucial to express your understanding of confidentiality. Be prepared to discuss how you've maintained privacy in past roles and why it's important, especially when working with vulnerable individuals.
