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- Tasks: Join our team to provide mobility solutions and support clients with wheelchair needs.
- Company: Ross Care is the largest NHS Wheelchair provider in the UK, dedicated to improving lives.
- Benefits: Enjoy a pension scheme, employee assistance program, and career advancement opportunities.
- Why this job: Make a meaningful difference in people's lives while developing technical skills in a supportive environment.
- Qualifications: Full driving license and ideally GCSE/NVQ level 1 or equivalent required.
- Other info: Meet the team before applying to understand the role better; we’re here to support you!
Mobility Technician & Advisor Rate £12 per hour Location site-based Wicker Independent Living, Sheffield S9 – full driving licence Employer: Ross Care Full-time, permanent Hours: 40 per week Benefits: Pension scheme, Employee Assistance Programme and opportunities for career advancement within Ross Care, the largest NHS Wheelchair provider in the UK. Are you ready to begin a fulfilling career in the rewarding field of mobility and specialised wheelchair provision? At Wicker Independent Living, Sheffield, we’re dedicated to improving lives, and we’re looking for passionate individuals to join our team of specialist wheelchair technicians and advisors. Overview: This role offers an exciting opportunity to combine empathy, technical aptitude, and a desire to make a meaningful difference in people’s lives. As a valued member of our team, you’ll receive comprehensive training and mentorship, equipping you with the skills and expertise to establish a long-term career in mobility and wheelchair provision. Starting with an introductory period shadowing experienced staff and gaining insight into mobility sales and customer service, you will gradually develop specialised technical skills. You’ll be involved in servicing and supplying a wide range of mobility equipment, including wheelchairs, mobility scooters, and care equipment such as hoists and beds, helping to enhance the quality of life for individuals with mobility challenges. Key Responsibilities: Technical Support: Assist senior technicians with troubleshooting, repairs, and routine maintenance of wheelchairs and mobility equipment. Customer Service: Deliver exceptional customer service by demonstrating empathy, professionalism, and respect when addressing clients’ inquiries, concerns, and feedback. Training and Development: Actively participate in hands-on training and organised sessions to master equipment setup, adjustment, fitting, and maintenance procedures. Product Knowledge: Develop an in-depth understanding of a variety of mobility equipment, including wheelchairs, scooters, and walking aids, to help clients make informed choices to select the most suitable equipment for their needs. Team Collaboration: Work closely with colleagues and other departments to share knowledge, achieve common goals, and maintain a positive, supportive work environment. Documentation and Record-Keeping: Accurately document repairs, maintain job sheets, and monitor inventory levels to ensure efficient workflows and high-quality service. Flexibility and Teamwork: Support broader team operations, including assisting in the mobility shop, handling customer deliveries, and adapting to the evolving needs of a small, dynamic team. Stocktake: Assist with annual and interim stocktakes as required. Safe and accountable: Comply with all company policies and safety stands being fully accountable and trustworthy for all aspects of your role. Location: You will be working in a workshop as part of Wicker Independent Living mobility store and in the community at customer homes and care settings. Opportunities for Development in: Client Consultation: Support the assessment of clients’ mobility needs and recommend tailored wheelchair solutions to ensure optimal comfort, functionality, and mobility for each individual. Wheelchair Provision: Support the assessment of clients’ mobility needs and recommend tailored wheelchair solutions to ensure optimal comfort, functionality, and mobility for each individual. Essential Competencies: Strong mechanical aptitude and problem-solving abilities, with a keen interest in learning technical skills related to wheelchair customisation and maintenance. Attention to detail and accuracy in performing tasks, with a commitment to upholding quality standards and ensuring client satisfaction. A proactive approach to problem solving. Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients and colleagues. Ability to work effectively, prioritise tasks, and adapt to changing priorities and deadlines. Willingness to undergo training and pursue continuous professional development opportunities in the field of mobility equipment provision. Qualifications Full Driving Licence Ideally qualified to GCSE level / NVQ level 1 or equivalent. Satisfactory enhanced DBS disclosure Pre-Application We are happy to arrange opportunity to meet the team to assist you to gain a better understanding of the role prior to application. Ross Care is a Disability Confident Employer and is enthusiastic to make the necessary adjustments to facilitate your success. Please contact us so that we can tailor the application process to your needs. How to Apply Interested candidates are invited to submit their CV and a cover letter outlining their motivation for applying. INDHS
Mobility Technician & Advisor employer: Rosscare
Contact Detail:
Rosscare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobility Technician & Advisor
✨Tip Number 1
Familiarize yourself with the types of mobility equipment you'll be working with, such as wheelchairs and scooters. Understanding their features and common issues will help you stand out during the interview process.
✨Tip Number 2
Showcase your empathy and customer service skills in conversations with potential employers. This role requires a strong ability to connect with clients, so sharing relevant experiences can make a big difference.
✨Tip Number 3
Consider reaching out to current employees at Ross Care or similar organizations to gain insights into the day-to-day responsibilities and company culture. This knowledge can help you tailor your approach during interviews.
✨Tip Number 4
Be prepared to discuss your willingness to learn and adapt. Highlight any previous experiences where you've successfully picked up new skills or adapted to changing environments, as this is crucial for the role.
We think you need these skills to ace Mobility Technician & Advisor
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description. Understand the key responsibilities and essential competencies required for the Mobility Technician & Advisor position at Ross Care.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any mechanical aptitude, customer service experience, and your willingness to learn and develop in the field of mobility equipment.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying. Share your passion for helping others and how your background makes you a suitable candidate for the role. Mention any specific experiences that demonstrate your empathy and technical skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Rosscare
✨Show Your Empathy
As a Mobility Technician & Advisor, empathy is key. Be prepared to share examples of how you've helped others in the past, especially in challenging situations. This will demonstrate your ability to connect with clients and understand their needs.
✨Highlight Your Technical Skills
Make sure to discuss any relevant technical experience you have, particularly related to mobility equipment. If you have hands-on experience with repairs or maintenance, be ready to explain your approach and problem-solving methods.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. You might be asked to role-play a customer interaction, so be ready to showcase your ability to build rapport and trust.
✨Express Your Willingness to Learn
The role involves ongoing training and development. Show enthusiasm for learning new skills and adapting to changes in the field. Discuss any previous experiences where you embraced learning opportunities or overcame challenges through education.
