At a Glance
- Tasks: Handle customer queries and coordinate equipment delivery in a fast-paced environment.
- Company: Join a leading healthcare service provider working with the NHS.
- Benefits: Enjoy a competitive salary, pension scheme, free parking, and wellbeing initiatives.
- Other info: Opportunity for career growth in a supportive and dynamic team.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in a busy office, strong communication skills, and good IT proficiency.
- Customer
- Service
- Coordinator
Customer Service Coordinator Monday to Friday 8.00am – 4.30pm, 40 hours a week (Fixed Term Maternity Cover).
Address: Unit 17, Newport Business Park, Barry Way, Newport, IOW, PO30 5GY Rewards & Benefits:
- Company Pension Scheme
- Free on-site parking
- Life Assurance Scheme
- Company Sick Pay Scheme
- Wellbeing initiatives We are currently looking for a Customer Service Coordinator to join the team within our Hampshire & IOW Wheelchair Service Centre based in our Chandlers Ford Depot in Hampshire.
Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.
We are a fast-growing business and a leading provider of Healthcare Service solutions.
We work in partnership with the NHS to deliver the Hampshire & IOW Wheelchair Service which is an integrated service delivering clinical needs and a repair service.
The
Role
- Manage incoming calls and emails, answering any queries in a timely and professional manner.
- Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
- Monitoring and progressing orders by checking with suppliers.
- Entering referral information for clinical triage via both telephone and email.
- General administration that supports daily activities and duties. What are we looking for?
- Strong experience in a similar busy and fast paced office environment
- Relevant telephone-based customer service experience
- Good attention to detail and accuracy
- Previous administration and diary management experience
- Professional and confident manner on the telephone and through email
- Competent IT skills with Microsoft Office programmes and ability to learn new systems.
This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful
Locations
Customer Service Coordinator in Isle of Wight, Newport employer: Rosscare
At Rosscare, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional development. Our Field Service Technicians enjoy comprehensive training, opportunities for career advancement, and the satisfaction of making a meaningful impact in the lives of NHS clients. Located in Woking, our commitment to employee well-being is reflected in our flexible working arrangements and focus on safety.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Isle of Wight, Newport
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Rosscare.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Rosscare. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator in Isle of Wight, Newport
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Rosscare.
How to prepare for a job interview at Rosscare
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Rosscare's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Rosscare offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
