Warehouse Manager in Huntingdon

Department: Wheelchair Service

Location: Cambridge & Peterborough Wheelchair Service (PE29)

40 hours per week Mon-Fri

Salary: £40k pa

Responsible for:

• Overseeing the efficient receipt, storage and dispatch of a range of wheelchair equipment.
• Managing people based within the depot and field service engineers, an on-call rota, processes and systems to ensure goods are received and dispatched appropriately, and that productivity targets are met.
• Ensuring workplace health and safety standards in the warehouse, including the decontamination area and activities carried out by the field service engineers.

Purpose of Job:

As the Warehouse Manager, you will oversee the efficient day-to-day running of the warehouse managing warehouse staff and field service engineers. You will be responsible for stock management and targeted to achieve our contractual repair KPIs.

Main Duties and Responsibilities:

• Stock Control: Manage and monitor the receipt, order, assembly and dispatch of wheelchair equipment, including maintenance, adjustments and pre-delivery inspections. Ensure all stock information is recorded within the relevant systems to enable tracking of individual items.
• People Management: Organise the recruitment and training of staff, monitor staff performance, progress and appraisals. Motivate, organise and encourage teamwork within the workforce to ensure productivity targets are met or exceeded. Brief team leaders daily and attend depot managers' daily huddles. Manage annual leave requests and staff absences. Plan future capacity requirements. Shadow staff and visit customer sites to monitor the quality of service delivered. Manage the on-call rota.
• Decontamination and Recycling: Responsible for quarantine, ensuring decontamination is undertaken in line with MHRA guidelines and recycled, any tests undertaken. Ensure paperwork is correctly documented, logged and filed creating a clear audit trail.
• Management Information: Coordinate the use of computerised systems where necessary. Produce regular reports and statistics on a daily, weekly, monthly basis, including van stock report, fleet management reports, stock level reports, and spare part reports. Utilise daily report to monitor activity and manage performance.
• Driver/Technicians: Responsible for liaising with customer service regarding scheduling all van runs for driver/technicians and communicating with them as necessary.
• Closing of Orders: Ensure all orders are completed from the previous day and closed down correctly. Run daily reports ensuring that we have no outstanding open orders.
• Repairs: Ensure that repairs are correctly logged and carried out in a timely fashion, including emergency after-hours repairs.
• Customer Service: Responsible for daily communication with the Customer Service team. Logging delivery problems and refer backs etc. Supervisor will also be required to take prescriber/service users calls if required. Give direction to the customer service supervisor who is responsible for the daily operations of the customer service department.
• Administration: Ensure that all paperwork within the depot is managed, filed and reviewed regularly.
• General Duties: Liaise with customers, suppliers and transport companies. Have a clear understanding of the company’s policies and vision and how the warehouse contributes to these. Required to be hands-on. Lifting, picking, packing and cleaning will be required to cover for sickness/holidays and in times of need when the depot is busy.
• Vehicle Management: Oversee the planned maintenance of vehicles, machinery and equipment. Responsible for liaising with drivers regarding the overall maintenance of all vans operating from the depot. Manage drivers to ensure they conduct regular checks of their vehicle, logging and reporting any faults. Responsible for tracking mileage and the usage of diesel.
• Petty Cash: Record all purchases, logging receipts and responsible for reporting cash spent to the Operations Manager.
• Health and Safety: Maintain standards of Health and Safety, Fire Regulations, hygiene and security in the work environment. Responsible for the day-to-day maintenance within the depot. Always ensure good housekeeping. Monitor and report any issues to the operations manager or the health and safety manager.
• Stocktake: Keep stock systems up to date and make sure inventories are accurate. Conduct perpetual rolling stocktakes. Assist with annual stocktake.

Undertake the job in line with the Company appraisal competencies as follows:

• Achieves business results and adds value to the Company.
• Focuses on internal/external customers.
• Builds and maintains effective teamwork with colleagues.
• Embraces change and deals with ambiguity.
• Leads and manages the team.

Perform duties according to all Company policies, procedures and instructions. This job description shall not limit your role; you will also be expected to carry out any other duties that your Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but gives an indication of the size and scope of the role and may be subject to change as the role develops.

Key Performance Indicators:

• Effective stock management and control.
• Stocks in correct location.
• Effective use of recycled product.
• Health and Safety - work in accordance with Company Health and Safety practice.
• Effective management of processing and closing orders ensuring 100% scanning with real-time information on system.
• Evidence of daily supervisory log concerning drivers - van inspections, fuel log, mileage recording.
• Effective delivery of Team Brief.
• Good internal quality audit results.
• Good internal compliance audit results.
• Evidence of managing and maintaining high quality and compliance standards through a documented Local Improvement Plan.

Person Required:

• Skills: Excellent communication skills are required to interact with internal staff, prescribers and Service Users. Computer literate and good handwriting skills. Must be able to work off their own initiative as well as part of a team. Accuracy and attention to detail. People management skills, including the ability to inspire, lead and motivate a team of people, delegate work and explain ideas. Planning and organising skills to effectively manage the flow of stock. The ability to work under pressure and to tight deadlines. A flexible approach to work (managing out of hours and emergency jobs).
• Knowledge: Previous Supervisory experience is required preferably within the Healthcare sector. Experience of stock control, Logistics (preferably experience controlling a fleet of vans). Administration and Customer Services is needed. Previous experience within a registered ISO9002 company would be desirable with evidence of working within set quality procedures. Good knowledge of Healthcare Services or the public sector would be a huge advantage.
• Qualifications: Preferable Educated to A Level standard. GCSEs (or equivalent) in English, Maths and Science are required. Any Further Education received would be beneficial. Satisfactory enhanced DBS checks.
• Other: Full UK Driving Licence. Enthusiastic motivated individual who strives to succeed.