At a Glance
- Tasks: Oversee business support functions and ensure effective coordination across contracts.
- Company: Join a dynamic team at Ross Care, committed to equality and inclusiveness.
- Benefits: Competitive salary of £37.5K pa with opportunities for professional growth.
- Other info: Be part of a supportive environment with a focus on continuous improvement.
- Why this job: Make a real impact by supporting operational delivery and stakeholder engagement.
- Qualifications: Management experience and strong performance monitoring skills required.
40 hours per week Mon-Fri
Salary: £37.5K pa
Based at: Cambridge & Peterborough Service Centre (PE29)
Job purpose: The Business Support Manager is responsible for overseeing business support functions across the contracts based at their dept, ensuring effective coordination of activity, reporting, and stakeholder engagement. The role supports operational delivery through capacity planning, performance monitoring, audit activity, and customer service oversight, while acting as the primary point of contact for the Commissioning Authority concerns or issues. The postholder will work as part of the Senior Management Team at Cambridge & Peterborough Service Centre.
Key Responsibilities:
- Line Management: Provide direct line management to the Customer Service Team. Set objectives, monitor performance, and support development of direct reports. Ensure team structure and resource aligns with service requirements.
- Capacity and Activity Management: Manage booking coordination for all activity for Field Service Engineer (FSE) rounds. Ensure capacity is effectively utilised and aligned with demand. Identify capacity risks and escalate where required.
- Stakeholder Management: Act as the first point of contact for the Commissioning Authority. Maintain effective relationships with commissioners and stakeholders. Support responses to commissioner queries.
- Reporting and Performance Monitoring: Coordinate monthly, quarterly, and annual reports. Collate and validate data. Monitor KPIs and escalate concerns. Manage people performance including absence, training, and engagement.
- Audit, Compliance and Customer Service Quality: Conduct customer service audits and call listening. Identify improvement areas and ensure compliance.
- Management Team Responsibilities: Contribute to management team planning and development. Provide insight for decision-making. Lead and support recruitment across the service. Promote compliance and continuous improvement.
Experience:
- Management or supervisory experience
- Performance monitoring and reporting
- Contract or service delivery environment
- Audit processes
Attributes:
- Detail-oriented
- Ability to prioritise
- Team collaboration
- Proactive problem-solving
Skills and Knowledge:
- Organisation and coordination
- Data analysis
- Capacity planning understanding
- Communication and stakeholder engagement
Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.
This job description shall not limit your role, you will also be expected to carry out any other duties that your manager feels are within your capabilities and skill set. The above may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.
Business Support Manager in Huntingdon employer: Rosscare
At Ross Care, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusiveness. As a Business Support Manager based in the vibrant Cambridge & Peterborough Service Centre, you will have the opportunity to lead a dedicated team while benefiting from professional growth opportunities and a commitment to continuous improvement. Join us to make a meaningful impact in the community while enjoying a competitive salary and a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager in Huntingdon
✨Get Involved in Industry Events
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We think you need these skills to ace Business Support Manager in Huntingdon
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Rosscare.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Rosscare. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Rosscare
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Rosscare, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Rosscare, especially in the specific context of the challenges they’re currently facing.
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Since this is a full-time leadership role, spending time thinking about your vision for Rosscare could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Rosscare as they’re likely seeking a candidate who can enhance their workplace culture.
