At a Glance
- Tasks: Handle customer queries and coordinate equipment delivery in a fast-paced environment.
- Company: Join a leading healthcare service provider working with the NHS.
- Benefits: Enjoy a competitive salary, pension scheme, and wellbeing initiatives.
- Other info: Fixed-term role with potential for growth in a supportive team.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 25000 - 30000 £ per year.
Location: Chandlers Ford, Hampshire.
Monday to Friday 8.30am – 5.00pm, 40 hours a week (Fixed Term Maternity Cover from 1st April to 30th September 2026)
Salary/Rate: currently £12.27 (£25,521.60 pa) subject to adjustment following any relevant statutory updates/review.
Rewards Benefits:
- Company Pension Scheme
- Free on-site parking
- Life Assurance Scheme
- Company Sick Pay Scheme
- Wellbeing initiatives
We are currently looking for a Customer Service Coordinator to join the team within our Hampshire IOW Wheelchair Service Centre based in our Chandlers Ford Depot in Hampshire.
Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquiries. We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Hampshire IOW Wheelchair Service which is an integrated service delivering clinical needs and a repair service.
The Role:
- Manage incoming calls and emails, answering any queries in a timely and professional manner.
- Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
- Monitoring and progressing orders by checking with suppliers.
- Entering referral information for clinical triage via both telephone and email.
- General administration that supports daily activities and duties.
What are we looking for?
- Strong experience in a similar busy and fast paced office environment.
- Relevant telephone-based customer service experience.
- Good attention to detail and accuracy.
- Previous administration and diary management experience.
- Professional and confident manner on the telephone and through email.
- Competent IT skills with Microsoft Office programmes and ability to learn new systems.
This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Customer Service Coordinator in Hampshire employer: Rosscare
Join our dynamic team as a Customer Service Coordinator in Chandlers Ford, Hampshire, where we pride ourselves on fostering a supportive work culture that prioritises employee wellbeing and professional growth. With benefits such as a company pension scheme, life assurance, and free on-site parking, we are committed to providing a rewarding work environment that empowers you to make a meaningful impact in the healthcare sector while working closely with the NHS.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Hampshire
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they work with the NHS. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing with a friend or family member. This will help you sound confident and professional when handling calls during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what it’s like to work there day-to-day or how they measure success in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our growing team!
We think you need these skills to ace Customer Service Coordinator in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your relevant experience in busy office environments and any customer service roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to handling calls, coordinating services, and your attention to detail. Let us know why you want to join StudySmarter!
Show Off Your IT Skills:Since we value competent IT skills, make sure to mention your proficiency with Microsoft Office and any other systems you've used. If you've learned new software quickly in the past, give us an example – we love that adaptability!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Rosscare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the daily tasks, such as handling calls and coordinating equipment. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you resolved issues or provided exceptional support, as this will demonstrate your ability to handle queries professionally.
✨Brush Up on Your IT Skills
As the job requires competent IT skills, especially with Microsoft Office, take some time to refresh your knowledge. Be ready to discuss how you've used these tools in previous roles, and if possible, practice using them to ensure you're comfortable during the interview.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company and the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Ask about their wellbeing initiatives or how they support their staff in a fast-paced environment.
