At a Glance
- Tasks: Handle customer queries and coordinate equipment delivery in a fast-paced environment.
- Company: Join a leading healthcare service provider working with the NHS.
- Benefits: Enjoy a competitive salary, pension scheme, free parking, and wellbeing initiatives.
- Other info: Fixed-term role with potential for growth in a supportive team.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 25521 - 31900 £ per year.
Location: Chandlers Ford, Hampshire.
Monday to Friday 8.30am – 5.00pm, 40 hours a week (Fixed Term Maternity Cover from 1st April to 30th September 2026)
Salary/Rate: currently £12.27 (£25,521.60 pa) subject to adjustment following any relevant statutory updates/review.
Rewards & Benefits:
- Company Pension Scheme
- Free on-site parking
- Life Assurance Scheme
- Company Sick Pay Scheme
- Wellbeing initiatives
We are currently looking for a Customer Service Coordinator to join the team within our Hampshire & IOW Wheelchair Service Centre based in our Chandlers Ford Depot in Hampshire. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquiries.
We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Hampshire & IOW Wheelchair Service which is an integrated service delivering clinical needs and a repair service.
The Role:
- Manage incoming calls and emails, answering any queries in a timely and professional manner.
- Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
- Monitoring and progressing orders by checking with suppliers.
- Entering referral information for clinical triage via both telephone and email.
- General administration that supports daily activities and duties.
What are we looking for?
- Strong experience in a similar busy and fast paced office environment
- Relevant telephone-based customer service experience
- Good attention to detail and accuracy
- Previous administration and diary management experience
- Professional and confident manner on the telephone and through email
- Competent IT skills with Microsoft Office programmes and ability to learn new systems.
This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Customer Service Coordinator in Eastleigh employer: Rosscare
Join our dynamic team as a Customer Service Coordinator in Chandlers Ford, Hampshire, where we prioritise employee wellbeing and professional growth. Enjoy a supportive work culture with benefits such as a company pension scheme, life assurance, and free on-site parking, all while contributing to meaningful healthcare solutions in partnership with the NHS. This role offers a unique opportunity to make a difference in the lives of service users while developing your skills in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Eastleigh
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they work closely with the NHS. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you sound professional when you get that call.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really want to be part of the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Coordinator in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and administration. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Coordinator role. Be genuine and let your personality come through – we love to see enthusiasm!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be handling queries from our service users and healthcare professionals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Rosscare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the daily tasks, such as handling calls and coordinating equipment. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you resolved issues or provided exceptional support, as this will demonstrate your capability to handle similar scenarios in the new role.
✨Brush Up on Your IT Skills
As the job requires competent IT skills, especially with Microsoft Office, take some time to refresh your knowledge. Be ready to discuss how you've used these tools in previous roles, and if possible, mention any experience with other systems that could be relevant.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company and the team. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Ask about their approach to customer service or how they support their staff in a fast-paced environment.
