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- Tasks: Handle customer queries and coordinate equipment delivery in a fast-paced environment.
- Company: Join a leading healthcare service provider working with the NHS.
- Benefits: Enjoy a competitive salary, pension scheme, free parking, and wellbeing initiatives.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong IT skills required.
- Other info: Fixed-term role with potential for growth in a supportive team.
The predicted salary is between 20400 - 30600 £ per year.
Location: Chandlers Ford, Hampshire.
Monday to Friday 8.30am – 5.00pm, 40 hours a week (Fixed Term Maternity Cover from 1st April to 30th September 2026)
Salary/Rate: currently £12.27 (£25,521.60 pa) subject to adjustment following any relevant statutory updates/review.
Rewards & Benefits:
- Company Pension Scheme
- Free on-site parking
- Life Assurance Scheme
- Company Sick Pay Scheme
- Wellbeing initiatives
We are currently looking for a Customer Service Coordinator to join the team within our Hampshire & IOW Wheelchair Service Centre based in our Chandlers Ford Depot in Hampshire. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquiries.
We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Hampshire & IOW Wheelchair Service which is an integrated service delivering clinical needs and a repair service.
The Role:
- Manage incoming calls and emails, answering any queries in a timely and professional manner.
- Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
- Monitoring and progressing orders by checking with suppliers.
- Entering referral information for clinical triage via both telephone and email.
- General administration that supports daily activities and duties.
What are we looking for?
- Strong experience in a similar busy and fast paced office environment.
- Relevant telephone-based customer service experience.
- Good attention to detail and accuracy.
- Previous administration and diary management experience.
- Professional and confident manner on the telephone and through email.
- Competent IT skills with Microsoft Office programmes and ability to learn new systems.
This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.
Locations
Customer Service Coordinator in Eastleigh, Hampshire employer: Rosscare
Contact Detail:
Rosscare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Eastleigh, Hampshire
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they work with the NHS. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. Focus on being clear, professional, and friendly – it’ll make a huge difference during your interview.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out more about the role and the team you'll be working with. Plus, it helps you decide if it's the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Customer Service Coordinator in Eastleigh, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your relevant experience in busy office environments and any customer service roles you've had. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Be sure to mention your attention to detail and any specific experiences that relate to the role. We love a personal touch!
Show Off Your IT Skills: Since the role requires competent IT skills, make sure to mention your proficiency with Microsoft Office and any other systems you’ve used. If you’ve learned new software quickly in the past, let us know – we appreciate adaptability!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rosscare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the daily tasks, such as handling calls and coordinating equipment. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you resolved issues or provided exceptional support, as this will demonstrate your capability to handle queries professionally.
✨Brush Up on Your IT Skills
As the job requires competent IT skills, especially with Microsoft Office, take some time to refresh your knowledge. Be ready to discuss how you've used these tools in previous roles, and if possible, mention any new systems you've learned quickly. This shows adaptability and readiness for the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or specific challenges the Customer Service Coordinator faces. This not only shows your interest but also helps you gauge if the company is the right fit for you.
