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- Tasks: Handle customer queries and manage orders in a fast-paced environment.
- Company: Join Ross Care, a key partner with the NHS, making a real difference.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a company pension scheme.
- Why this job: Be the first point of contact, helping people live more independently.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 25522 - 31900 £ per year.
Job Description
Customer Service Coordinator
Hours: Full time, (Mon- Friday) 8.00 am – 5 pm
Salary: £26,568 a year
Eastbourne, East Sussex
We are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.
As a wheelchair provider, Ross Care, work in partnership with the NHS to supply the necessary equipment to support people in their day to day life which can make a significant impact in giving people the confidence to live more independently.
The Role:
Customer Service Coordinator:
- Communication – Responsible for answering daily calls and emails in a courteous/friendly manner.
Communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases.
- Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing suitable delivery/collection/service time.
Responsible for scheduling, updating and closing the orders within set time frames.
- Appointments – To assist with the arrangement of booking appointments with the clients, next of kin, carers, suppliers.
- Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and colleagues.
- Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clinical areas of the customer service.
- Hardware – Ensure that the IT equipment is maintained and functional. Responsible for the safekeeping of your own computer.
- General– Responsible for helping out in required area of the customer service. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.
Undertake the job in line with Ross Care competencies as follows:
- Achieves business results and adds value to the service
- Focuses on internal and external customers
- Builds and maintains effective teamwork with colleagues
- Embraces change , stay calm and professional at all times
Perform duties according to all Company policies, procedures and instructions.
This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor or manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.
About you:
- Strong experience within a similar busy and fast paced environment with telephone customer service experience being beneficial
- Excellent communication skills and ability to empathise. Calm under pressure.
- Previous administration and diary management experience is advantageous
- Professional and confident manner over the telephone and via email.
- Good attention to detail, accuracy and be able to multitask.
- Competent IT skills with an ability to learn new systems
- Qualified to GCSE level or equivalent
- An enthusiastic, motivated , positive and approachable individual who strives to succeed.
What can we offer you?
- Permanent, full-time contract after probationary period ( 6 months)
- 25 days holiday FTE , (plus Bank Holidays)
- Company Pension Scheme
- Life Assurance
- Free on-site parking
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Customer Service Coordinator employer: Rosscare
Contact Detail:
Rosscare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ross Care and their mission. Understanding their values and how they support service users will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and queries, just like you would in the role.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills and ability to empathise. Share examples of how you've handled tough situations in the past to demonstrate your calmness under pressure.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your relevant experience, especially in customer service and administration, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain how your skills align with what we’re looking for. Keep it friendly and professional!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Use proper grammar and structure to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Rosscare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like handling calls, scheduling orders, and managing queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, prepare examples of how you've effectively handled customer interactions in the past. Think about times when you resolved issues or provided excellent service. Practising these scenarios will help you articulate your experience confidently during the interview.
✨Demonstrate Your Multitasking Ability
The job requires juggling multiple tasks, so be ready to discuss how you manage your time and prioritise effectively. Share specific instances where you successfully balanced various responsibilities, especially in a fast-paced environment. This will highlight your ability to thrive under pressure.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.