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- Tasks: Support the Customer Service Team by managing calls and updating records.
- Company: Join Ross Care, a company dedicated to providing excellent service to users and promoting inclusivity.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a supportive work environment.
- Why this job: Make a real impact while developing skills in a friendly, diverse team.
- Qualifications: Computer literacy and good communication skills are essential; experience in service industries is a plus.
- Other info: A DBS check is required due to the nature of the role.
The predicted salary is between 22700 - 27200 £ per year.
Customer Service Administrator
Salary £26,561 pa
40 hours per week
Huntington Cambridge PE29 7DH
Purpose of Job
To help create an efficient and effective, friendly and courteous day to day Customer Service department.
Main Duties and Responsibilities
Raising orders Responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email.
Scheduling of orders Responsible for making contact with service users and agreeing a convenient delivery, collection or repair date within the company KPIs.
Engineers daily schedule Responsible for ensuring engineers are booked daily to capacity.
Communication Responsible for answering daily calls within a busy department in a courteous and friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution or outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager.
Administration Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.
Clinical bookings Responsible for booking clinical appointments from the waiting list and ensuring clinicians are booked to capacity in line with company KPIs.
General You will be assigned to specific areas or tasks associated with Customer Service but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover other staff in their absence.
Undertake the job inline with company competencies as follows:
- Achieves business results and adds value to the service.
- Focuses on internal and external customers.
- Builds and maintains effective teamwork with colleagues.
- Embraces change.
- Performs duties according to all company policies, procedures and instructions.
This job description shall not limit your role. You may also be asked to carry out other duties that your Line Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops.
Key Performance Indicators
Orders processed with accuracy.
Queries, enquiries and complaints resolved with excellent customer service.
Completed orders processed in a timely manner.
Person Required
Skills
- Excellent customer service skills.
- Excellent communication skills to interact with internal staff and departments, prescribers and service users.
- Must be able to work on own initiative as well as part of a team.
- Computer literate with good working knowledge of Word and Excel.
- Excellent telephone manner.
- Excellent organisational skills with a good eye for detail.
- An enthusiastic and motivated individual who strives to succeed.
- Must be flexible, adaptable and positive in their approach to work.
Knowledge
- Previous experience within a busy customer service department.
- Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage.
- Experience in a similar type of role would be beneficial.
Qualifications
- Qualified to GCSE level or equivalent.
Interested, please send your cv by return.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
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Customer Service Administrator employer: Rosscare
Contact Detail:
Rosscare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the specific needs of service users, especially those who rely on wheelchair services. Understanding their requirements will help you build rapport and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Brush up on your computer skills, particularly in database management and invoicing software. Being proficient in these areas will not only make your day-to-day tasks easier but also show us that you're ready to hit the ground running.
✨Tip Number 3
Practice your communication skills, both verbal and written. As a Customer Service Administrator, you'll need to convey information clearly and professionally, so consider role-playing scenarios or drafting responses to common queries.
✨Tip Number 4
Research our company values and commitment to equality, diversity, and inclusiveness. Being able to discuss how you align with these principles during an interview will demonstrate your fit within our team and culture.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise skills such as communication, computer literacy, and any experience with invoicing or accounts procedures.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your previous experiences have prepared you for this role and demonstrate your enthusiasm for working with vulnerable people.
Showcase Your Skills: In your application, clearly outline your ability to manage workloads effectively and maintain confidentiality. Provide examples of how you've developed strong relationships in previous roles, especially in a service provider industry.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at Rosscare
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice clear and concise responses.
✨Familiarise Yourself with the Role
Make sure you understand the job description thoroughly. Highlight your experience with invoicing, accounts procedures, and any relevant administrative tasks. Being able to discuss how your past experiences align with the responsibilities of the role will impress the interviewers.
✨Emphasise Confidentiality
Given the sensitive nature of the information you'll handle, it's crucial to convey your understanding of confidentiality. Prepare examples from your previous roles where you successfully managed confidential information and adhered to privacy regulations.
✨Demonstrate Your Flexibility
The job requires a flexible approach to changing working conditions. Be ready to discuss situations where you've adapted to new challenges or changes in your work environment. This will show that you're self-motivated and can thrive in a dynamic setting.