At a Glance
- Tasks: Engage with service users and improve community health services through collaboration and feedback.
- Company: Join Ross Care, a leading provider of Wheelchair Services in the UK.
- Benefits: Earn £16.47 per hour, enjoy flexible hours, and up to 33 days holiday.
- Other info: Flexible working hours and opportunities for personal growth in a supportive environment.
- Why this job: Make a real difference in people's lives while promoting inclusivity and service improvement.
- Qualifications: Lived experience in healthcare, strong communication skills, and a passion for community engagement.
The predicted salary is between 16.47 - 16.47 £ per hour.
Community Health and Engagement Officer (CHEO) £ 16.47 per hour Permanent, part time to Full time Hours available Monday to Friday up to 8 Hours per day, flexible start time We have an exciting opportunity for a Community Health & Engagement Officer to join our Surrey Wheelchair Services in Woking .
Ross Care is a fast-growing business and a leading provider of Wheelchair Services across the country.
We work closely with NHS, Local Authority and Social Care Organisations providing a complete outsourced service driving high quality.
As the Community Health and Engagement Officer you will create and manage a stakeholder relationship plan to ensure all key stakeholders are engaged and play an active role in the service provision.
You will contribute to service quality assurance procedures, recruiting and leading a service users board, support our complaints process and support ongoing service improvement activities.
You will be highlighting the importance of using lived experience in service improvement and promote the social model of disability within the service.
Key Responsibilities Service User Engagement
- Promoting the importance of user lived experience in the company, community and among external stakeholders.
- Creating, recruiting, and developing a service user forum/service improvement board to meet with on a quarterly basis to oversee improvement and question the local service centre staff.
- Attending internal meetings to stay up to date with daily operations of the service and to be the advocate for user experience. Quality Monitoring & Improvement
- Attending the monthly contract review meetings with the Integrated Care Board.
- Using the input from service users gained from meetings of the service user forum and other engagement with users to refine existing practice and highlight areas that need improvement.
- Implementing improvements following complaints.
- Feedback from Service Users through formal mechanisms. Service User Support
- Supporting users who are not eligible to have a wheelchair provided by the service, helping to identify options available
- Supporting Service Users to navigate the complaints process.
- Making information available via signposting to other services – other health professionals, social care, MIND, charities, citizens advice etc. Networking and Communication
- Networking with professionals in other services to promote knowledge of the wheelchair service and to highlight areas for improvements
- Networking with local and national disability organisations.
- Some use of local social media to promote service user engagement.
- Producing a local newsletter and providing other service users relevant information. What are we looking for?
- Lived experience of vulnerable children and adults, gained through personal or carer use, including personal experience of wheelchair and other healthcare equipment and services, within a home, health, or social care setting.
- experience of strategic and project planning and decision making.
- Experience of managing multiple workstreams with ability to prioritise and organise work effectively
- Good interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management.
- Good written and verbal communication skills.
- Good IT skills and ability to contribute to the production of communications material aimed at service users.
- Understanding and willingness to use social media for service user engagement.
- Marketing/PR experience would be advantageous.
- Understanding of research and audit processes advantageous.
* A UK driving licence is essential. What can we offer you?
- Permanent, part time to Full time Hours available
- Monday to Friday up to 8 Hours per day, flexible start time
- Up to 33 days holiday (including bank holidays)
- Company Pension Scheme
- Life Assurance Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful
Community Health & Engagement Officer employer: Rosscare
As a Warehouse Manager at our Wheelchair Service in Cambridge & Peterborough, you will join a dedicated team committed to improving the lives of individuals with mobility challenges. We offer a supportive work culture that prioritises employee growth through training and development opportunities, alongside competitive benefits including a salary of £40k pa. Our focus on health and safety, coupled with a hands-on approach to management, ensures a rewarding and impactful work environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Community Health & Engagement Officer
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Community Health & Engagement Officer
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Rosscare, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Rosscare
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Rosscare.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Rosscare.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Rosscare can really resonate with interviewers and show your commitment to the field.
