At a Glance
- Tasks: Assist the customer service team with calls and data entry in a busy environment.
- Company: Join a community-focused organisation partnering with the NHS Wheelchair Service.
- Benefits: Competitive salary, supportive training, and a chance to make a difference.
- Other info: Promote equality and inclusiveness in a dynamic work environment.
- Why this job: Be part of a team that enhances lives while developing your skills.
- Qualifications: Basic IT skills and good communication are essential; training provided.
The predicted salary is between 26562 - 26562 £ per year.
To assist customer service team leader with call taking activity and data entry, serving the community in partnership with the NHS Wheelchair Service. This role will report to the Customer Service Team Leader.
Key Responsibilities:
- Answering the telephone in a busy call centre environment whilst obtaining and verifying information from the client and inputting onto computer system
- Inputting and retrieving data from the in-house bespoke database.
- Scheduling Technicians daily run.
- Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests.
- Problem solving by clarifying issues, researching and exploring answers and alternative solutions.
- Escalating unresolved problems
- Adhering to Equal Opportunities and Dignity at Work as per the company policy
- Any other duties relating to the role as requested by your line manager or the Company.
Skills and Qualifications:
- Basic I.T. skills
- Good communication skills
- Accuracy at record keeping
Training will be given.
Additional skills/experience: Strong personable nature, team player, multi-tasking, customer focused, self-motivator and dependability.
Confidentiality: While carrying out the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.
Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies, and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.
Customer Service Administrator in Birmingham employer: Rosscare
As a Warehouse Manager at our Wheelchair Service in Cambridge & Peterborough, you will join a dedicated team committed to improving the lives of individuals with mobility challenges. We offer a supportive work culture that prioritises employee growth through training and development opportunities, alongside competitive benefits including a salary of £40k pa. Our focus on health and safety, coupled with a hands-on approach to management, ensures a rewarding and impactful work environment where your contributions truly matter.
