Inside Sales Support Specialist - EMEA (Job Req #2026-145) in Reading

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you’ve ever watched live television, news, sports, or entertainment, you’ve seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Job Overview: The Inside Sales Specialist contributes to the smooth execution of day-to-day inside sales activities through administrative, coordination, and sales support. This entry-level position is ideal for someone looking to begin a career in sales, gain exposure to the sales process, and build foundational business and communication skills. The role offers hands-on learning, close collaboration with experienced team members, and a supportive environment focused on development and growth. This provides a strong foundation for progression into more senior Inside Sales Specialist positions through ongoing training and increased responsibility over time.

What we offer: Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family, and we’ve got an energizing environment here.

What the job is all about:

• Provide day-to-day administrative and operational support to the inside sales team
• Prepare, process, and track quotes, proposals, contracts, and sales orders
• Maintain accurate and up-to-date customer and opportunity data in CRM systems
• Respond to basic customer enquiries related to orders, pricing, and product information
• Coordinate with internal teams (sales, finance, operations, customer support) to support order processing and issue resolution
• Support reporting, pipeline updates, and general sales team organization
• Contribute to continuous improvement of sales processes and documentation

Who you are:

• Up to 2 years of experience in sales support, inside sales, customer service, or a similar role
• Strong organizational and time-management skills with high attention to detail
• Basic proficiency in Microsoft Office tools (Outlook, Excel, Word, PowerPoint); exposure to CRM systems is an advantage but not required
• Clear written and verbal communication skills, with confidence interacting with internal teams and customers
• Ability to remain organized and positive in a fast-paced environment, with support from the wider team
• Customer focused mindset with a positive and professional approach
• Willingness to learn new systems, processes, and products
• Strong team player who enjoys collaborating and contributing to a supportive team environment
• Self-motivated with a proactive attitude and enthusiasm to build a career in sales
• Comfortable receiving feedback and developing skills with guidance and support

Bonus points if you have the following:

• Some exposure to supporting a sales, customer service, or account management team (through work experience, internships, or placements)
• Interest in B2B sales environments and commercial processes
• Basic understanding of sales concepts, reporting, or pipeline management (training will be provided)
• Familiarity with CRM systems, order management, or contract processes is a plus, but not required
• Experience working with cross-functional teams or in a collaborative office environment
• Bachelor’s degree in business, sales, marketing, or a related field, or equivalent practical experience
• Fluency in English is required; an additional European language is an advantage

Equity, Diversity & Inclusion: At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.