Inside Sales Support Specialist - EMEA

Location: Reading, United Kingdom (Remote – Hybrid Remote)

Job Overview

The Inside Sales Specialist contributes to the smooth execution of day‑to‑day inside sales activities through administrative, coordination, and sales support. This entry‑level position is ideal for someone looking to begin a career in sales, gain exposure to the sales process, and build foundational business and communication skills. The role offers hands‑on learning, close collaboration with experienced team members, and a supportive environment focused on development and growth. This provides a strong foundation for progression into more senior Inside Sales Specialist positions through ongoing training and increased responsibility over time.

Reports to: Director, Inside Sales – EMEA

What the Job Is All About

• Provide day‑to‑day administrative and operational support to the inside sales team
• Prepare, process, and track quotes, proposals, contracts, and sales orders
• Maintain accurate and up‑to‑date customer and opportunity data in CRM systems
• Respond to basic customer enquiries related to orders, pricing, and product information
• Coordinate with internal teams (sales, finance, operations, customer support) to support order processing and issue resolution
• Support reporting, pipeline updates, and general sales team organization
• Contribute to continuous improvement of sales processes and documentation

Who You Are

• Up to 2 years of experience in sales support, inside sales, customer service, or a similar role
• Strong organizational and time‑management skills with high attention to detail
• Basic proficiency in Microsoft Office tools (Outlook, Excel, Word, PowerPoint); exposure to CRM systems is an advantage but not required
• Clear written and verbal communication skills, with confidence interacting with internal teams and customers
• Ability to remain organized and positive in a fast‑paced environment, with support from the wider team
• Customer focused mindset with a positive and professional approach
• Willingness to learn new systems, processes, and products
• Strong team player who enjoys collaborating and contributing to a supportive team environment
• Self‑motivated with a proactive attitude and enthusiasm to build a career in sales
• Comfortable receiving feedback and developing skills with guidance and support

Bonus Points If You Have The Following

• Some exposure to supporting a sales, customer service, or account management team (through work experience, internships, or placements)
• Interest in B2B sales environments and commercial processes
• Basic understanding of sales concepts, reporting, or pipeline management (training will be provided)
• Familiarity with CRM systems, order management, or contract processes is a plus, but not required
• Experience working with cross‑functional teams or in a collaborative office environment
• Bachelor’s degree in business, sales, marketing, or a related field, or equivalent practical experience

What We Offer

Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family and we've got an energizing environment here. Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.

Use of Artificial Intelligence in Hiring

Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement – if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.

Our Commitment to Fostering an Inclusive Environment

We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about! If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [email protected], and we will make all reasonable efforts to accommodate your request.