At a Glance
- Tasks: Train clients on Ross products and deliver engaging demonstrations.
- Company: Join Ross Video, a leader in broadcast technology used by major events worldwide.
- Benefits: Enjoy flexible hours, generous paid time off, wellness perks, and fun social activities.
- Why this job: Be part of a creative team that shapes live events and enhances customer experiences.
- Qualifications: 5+ years in sales or training, strong communication skills, and knowledge of broadcast technology.
- Other info: Expect up to 80% travel; must have a valid passport and driverβs license.
The predicted salary is between 36000 - 60000 Β£ per year.
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Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you\’ve ever watched live television, news, sports, or entertainment, you\’ve seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.
Job overview:
The Demonstration Artist and Training Specialist is responsible for performing training of Ross products, solutions, and integration at client locations in the EMEA Region. The position requires above average knowledge on Ross OverDrive, Switchers, and control room workflow. This front-line individual is responsible for managing customer expectations, completing required documentation, providing end user operational training, and ensuring integrity of the training experience. This key individual works closely with our Sales and Demonstration Artist Team to ensure delivery of the Ross Superior Customer Experience.
Who you report to: Manager, Demo & Training Solutions – EMEA
What We Offer
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support and a ton of fun social activities and events!
Best of all, you will be part of the Ross Video family, and we’ve got an energizing environment here.
What the job is all about:
Demonstrations
- Perform on-site, off-site, online/remote customer demonstrations.
- Assist the OverDrive/Switcher teams with content creation, organisation, and technical execution of major trade shows throughout the year.
- Is responsible for the operational and technical integrity of both the demo and training experience and offers effective solutions for areas of improvement in house and online.
- Set up demo equipment, assist with set-up and prepare/test gear prior to demos.
- Advise the Sales and Product Management (PM) groups regarding current industry trends and customer feedback.
- Maintain above average knowledge base and skill set in the functionality and demonstration of all system features for OverDrive/Switchers.
- Develop demonstration techniques, methods, and materials for use by other demo staff.
Training
- Perform on-site, off-site, and online/remote customer training.
- Maintain training equipment, assist with set-up and prepare/test gear prior to training sessions.
- Assist in the development of Switcher customer training methods, materials, and techniques.
- Provide feedback to the Switcher Product Management on product operation, features and roadmap.
- Participate in the review process for upcoming software feature lists.
- Champion customer needs, notably operational features, roll-out and training methods as well as future feature requirements.
- Actively participate in Ross’ user forums, lead key discussions, and assist Switcher users.
Who you are:
- Minimum of 5 years of combined sales, sales engineering, and pre-sales experience.
- Record of achievement and technical solution expertise in a comparable role.
- Understanding of the Broadcast/Media Technology Market (Live Production and/or SI experience is an asset).
- Creative problem-solving abilities.
- Excellent communication and presentation skills.
- Ability to work cooperatively with all company departments.
- Existing knowledge and use of Ross Video products (preferred).
- Strong knowledge of industry-standard protocols and best practices.
- Advanced skill set in using Visio.
- Proficiency in both desktop and server networking.
- Strong knowledge of Microsoft Office Suite.
- Experience working with CRM tools
- Fluent in English & French required, any additional language is a bonus.
Bonus points if you have the following:
- Minimum of 5 years’ experience in training required.
- Previous experience of working with Automation/switchers at a programming level – Ability to code and build a show – Custom Controls etc.
- Excellent communication and presentation skills.
- In-depth knowledge of gallery workflows, production, customer needs and applications.
- Experience in the selling and marketing process for broadcast equipment.
- Knowledge of use of Ross Video products and a willingness to learn how to demonstrate and train on these products, notably: Switchers.
- Organized and very detail oriented.
- Ability to problem solve and troubleshoot.
- Ability to work under pressure and adapt to changing environments.
- Experience in the selling and marketing process for broadcast equipment is ideal.
Other requirements:
- Lifting up to 50 lbs, reaching, bending, stooping, cabling, etc.
- A maximum of 80% travel is possible.
- Must have a valid passport and driver’s license.
Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Human Resources
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Industries
Broadcast Media Production and Distribution
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Demo & Training Specialist - OverDrive (Job Req #2025-252) employer: Ross Video
Contact Detail:
Ross Video Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Demo & Training Specialist - OverDrive (Job Req #2025-252)
β¨Tip Number 1
Familiarise yourself with Ross Video products, especially OverDrive and Switchers. Understanding their functionalities will not only boost your confidence during interviews but also help you demonstrate your expertise effectively.
β¨Tip Number 2
Network with current employees or industry professionals who have experience with Ross Video. Engaging in conversations about their experiences can provide valuable insights and potentially give you a referral advantage.
β¨Tip Number 3
Prepare to discuss your previous training experiences and how you've successfully engaged clients in the past. Highlighting specific examples of your problem-solving skills and customer interactions can set you apart from other candidates.
β¨Tip Number 4
Stay updated on the latest trends in broadcast media technology. Being knowledgeable about industry developments will show your passion for the field and your commitment to continuous learning, which is highly valued at Ross Video.
We think you need these skills to ace Demo & Training Specialist - OverDrive (Job Req #2025-252)
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights relevant experience in training and demonstration, particularly in the broadcast or media technology sectors. Emphasise any specific knowledge of Ross Video products or similar technologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention your understanding of the importance of customer experience and how your skills align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of past experiences where you successfully trained others or presented complex information clearly. This will demonstrate your ability to engage with clients effectively.
Highlight Problem-Solving Abilities: Provide specific examples of how you've creatively solved problems in previous roles, especially in high-pressure environments. This will show that you can adapt and thrive in the dynamic field of live production.
How to prepare for a job interview at Ross Video
β¨Know Your Products Inside Out
Make sure you have a solid understanding of Ross Video products, especially OverDrive and Switchers. Familiarise yourself with their features and functionalities, as well as any recent updates or industry trends that may impact their use.
β¨Demonstrate Your Training Skills
Prepare to showcase your training abilities during the interview. Think of examples where you've successfully trained others, and be ready to discuss your methods and materials. Highlight your experience in creating engaging training sessions.
β¨Showcase Your Communication Skills
As a Demo & Training Specialist, excellent communication is key. Practice articulating complex concepts clearly and concisely. Be prepared to demonstrate how you would explain technical information to clients with varying levels of expertise.
β¨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Prepare examples of challenges you've faced in previous roles, particularly in training or demonstrations, and how you overcame them. This will show your ability to think on your feet and adapt to changing situations.