Retail Associate

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience success. Our winning team pursues excellence while learning and evolving. We develop industry-leading talent because Ross grows when our people grow.

Teamwork: We work together to solve the hard problems and find the right solution. Our commitment to diversity and equality is friendly and professional at all times. Recognises fellow associates using company recognition programs.

Responsibilities include:

• Assisting customers in any way necessary - is register-trained, assists customers with merchandise, and answers customer questions in a polite and knowledgeable manner.
• Greeting all customers by making eye contact, smiling and saying 'hello' throughout the store as well as saying 'thank you' with every register transaction.
• Providing prompt and efficient responses to customers at all times.
• Responding to customer service calls immediately.
• Handling all customer issues in a courteous and helpful way, calling a member of the store leadership when needed.
• Representing and supporting the company brand at all times.
• Performing cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and team areas.
• Maintaining a professional appearance and adhering to the company's dress code at all times.
• Performing daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
• Expediting newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers.
• Understanding the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrating integrity and honesty in all interactions with associates and customers.
• Safeguarding confidential information, cash and credit card information, and merchandise.
• Following all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of store leadership to review and approve all disposals.
• Following all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.
• Maintaining a high level of awareness and accuracy when handling bankable tenders.
• Demonstrating a sense of urgency to efficiently perform their role.
• Maximising productivity by executing all store best practices and minimising steps and touches in their workflow.

Competencies: Manages Work Processes, Business Acumen, Plans, Aligns.