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- Tasks: Coordinate service schedules, manage documentation, and liaise with engineers and customers.
- Company: Join WES, a leading supplier in the UK water industry with a focus on innovation.
- Benefits: Permanent position with opportunities for career growth and skill development.
- Why this job: Be part of a dynamic team making a real impact in the water industry.
- Qualifications: Strong IT skills, excellent communication, and a full UK driving licence required.
- Other info: Join a supportive environment that encourages entrepreneurial growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Due to continued growth, WES, part of the RSE Group, is looking for a Service Coordinator to join the business on a permanent basis, to support the Service team delivering work for key clients in the Water industry. You will be involved in assisting with all administrative duties to support the wider team, including coordinating project schedules, managing documentation, and liaising with engineers and customers.
Some of Your Key Duties Include:
- Coordinate the scheduling of service visits, callouts, and minor works alongside the Service Support Manager.
- Liaise with customers to confirm job requirements, site access arrangements, and appointment times.
- Prepare RAMS documentation, job sheets, and all necessary paperwork for engineer visits.
- Generate and issue detailed service reports using Service Engineers’ field notes and photographs.
- Maintain accurate internal records, including service schedules, job progress, tool allocation, and vehicle logs.
- Handle incoming phone calls and emails, ensuring enquiries are directed to the appropriate team member.
- Assist with job handovers, site-related queries, and the completion of follow-up documentation.
- Carry out all other tasks as requested within the post holder’s appropriate skill set.
What Do You Need?
- Excellent IT skills (MS Office – Outlook, Word and Excel in particular).
- Be able to organise and prioritise workload effectively.
- A willingness and ability to learn new skills.
- Be able to work to deadlines to produce work to a high standard.
- Excellent communication skills, both written and verbal.
- Be a clear and concise communicator maintaining a polite and professional manner.
- Full UK Driving Licence.
Service Coordinator in Hampshire employer: Ross-shire Engineering Limited
Contact Detail:
Ross-shire Engineering Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the water industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching WES and RSE Group thoroughly. Understand their services and values so you can show how you fit into their culture and contribute to their goals.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with customers and engineers, being clear and concise is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Coordinator in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your relevant experience, especially in administrative duties and communication skills, as these are key for us at WES.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for the role. Use it to showcase your organisational skills and any experience you have in coordinating schedules or liaising with clients.
Show Off Your IT Skills: Since excellent IT skills are a must, don’t forget to mention your proficiency in MS Office, particularly Outlook, Word, and Excel. Give examples of how you've used these tools effectively in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Ross-shire Engineering Limited
✨Know Your Stuff
Before the interview, make sure you understand WES and its role in the water industry. Familiarise yourself with their services, especially around chemical dosing systems. This will help you answer questions confidently and show your genuine interest in the company.
✨Show Off Your IT Skills
Since excellent IT skills are a must for this role, be prepared to discuss your experience with MS Office, particularly Outlook, Word, and Excel. You might even want to mention specific examples of how you've used these tools to organise schedules or manage documentation in previous roles.
✨Demonstrate Your Communication Skills
As a Service Coordinator, you'll need to liaise with customers and engineers regularly. Practice articulating your thoughts clearly and concisely. Consider preparing a few examples of how you've effectively communicated in past jobs, especially in challenging situations.
✨Be Ready to Prioritise
The ability to organise and prioritise workload is crucial for this position. Think of instances where you've successfully managed multiple tasks or deadlines. Be ready to discuss your strategies for staying organised and ensuring that nothing falls through the cracks.
