At a Glance
- Tasks: Lead operations for a scaling neo bank, enhancing strategies and managing teams.
- Company: Join a dynamic fintech talent acquisition agency focused on innovative banking solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Be part of a transformative journey in the fintech space with excellent career prospects.
- Why this job: Shape the future of banking while tackling exciting challenges in a fast-paced environment.
- Qualifications: 12+ years experience with strong leadership and operational risk knowledge required.
The predicted salary is between 130000 - 160000 £ per year.
Location: Hybrid
Salary: £130K - £160K
Essential: 12+ years experience, at least 5 years in executive role and with credit card portfolio experience.
CTI is seeking to appoint a COO for a scaling neo bank.
Responsibilities:
- Implement and enhance strategies and operations for collections through both in-house and outsourced teams.
- Utilise advanced fraud detection technologies and methodologies to combat application and transaction fraud.
- Oversee all operations related to omnichannel inbound customer support, establishing processes and KPIs.
- Ensure compliance with all regulatory requirements related to financial crime and maintain ongoing monitoring.
- Manage complaints, ensuring equitable resolution and adherence to regulatory standards.
- Provide transparent reporting to the CEO and board while proactively addressing operational incidents.
- Establish, monitor, and manage all necessary business processes to deliver a premier credit card operation.
- Manage change and technology transformation and oversee outsourced operational platforms.
- Adopt a hands-on approach to building operations from the ground up, effectively balance strategic oversight with operational execution.
Requirements:
- Proficient in establishing and managing both manual and automated processes to enhance operational efficiency.
- Possesses an engineering mindset, demonstrating the capability to approach challenges from foundational principles.
- Holds extensive knowledge and comprehension of operational risk and the associated regulatory frameworks.
- Proactive and hands-on approach, willing to engage deeply with the intricacies of operations.
- Focused on customer experience, with the ability to analyse how processes and systems impact customer outcomes.
- Strong leadership abilities, capable of identifying, attracting, inspiring, training, and retaining top talent.
- Optimising workflows to drive productivity and enhance service delivery.
- Implementing best practices in operational management to mitigate risks and ensure compliance.
- Continuous improvement, leveraging data-driven insights to refine processes and enhance overall performance.
CTI is a banking and fintech talent acquisition agency, matching quality candidates with fintech companies. We work with fintech startups and enterprises. Explore further client or internal jobs and updates at wearecti.com.
Chief Operations Officer (Neo Bank) in London employer: Ross Kane
CTI is an exceptional employer for those seeking to make a significant impact in the fintech sector, particularly as a Chief Operations Officer at a scaling neo bank. With a hybrid work model, competitive salary, and a culture that prioritises innovation and operational excellence, employees are empowered to drive meaningful change while enjoying opportunities for professional growth and development. The company's commitment to leveraging advanced technologies and fostering a collaborative environment ensures that team members can thrive and contribute to a premier credit card operation.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Operations Officer (Neo Bank) in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Ross Kane. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Chief Operations Officer (Neo Bank) in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Ross Kane.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Ross Kane's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Ross Kane
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Ross Kane.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Ross Kane will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Ross Kane employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
