Clinical Lead OT/PT Surrey Wheelchair Services

We are looking for an experienced and passionate Clinical Lead to join our wheelchair service team. This role involves providing clinical leadership and expertise to ensure the delivery of safe, effective, and person‑centred care. Working alongside an experienced Clinical Lead and a dedicated team, you will play a pivotal role in ensuring eligible service users receive the equipment they need to meet their mobility and postural requirements. The role is primarily based at the Surrey Wheelchair Service sites in Woking and Redhill, but travel to schools, hospitals, care homes, and service users' homes across Surrey and North‑East Hampshire is required. Occasional visits to other Ross Care locations may also be necessary.

Main duties of the job

• This role will provide leadership to the team, developing both staff and the service itself.
• Experience of previous wheelchair provision is essential.
• The post offers an opportunity to utilise existing management experience and build new skills.
• Ensure best practice is adhered to in all areas of wheelchair service delivery, in line with national service frameworks and standards of treatment/practice, collaborating with other Wheelchair Service Clinical Leads through regular meetings to share and develop best practice.
• Be responsible for the clinical team, providing expert clinical support and ensuring that staff are supported in managing their own caseloads and are working at the appropriate competence level.
• Carry a small complex caseload.
• Work collaboratively with the senior management team to ensure provision of an efficient and effective clinical service that meets contractual obligations and KPIs, provides excellent customer service and management of budgets to ensure best value.

Person Specification

• Demonstrate strategies for organising own workload.
• Demonstrate a flexible and adaptable approach to working in order to meet competing priorities.
• Demonstrate strategies for managing waiting lists.
• Demonstrate and provide evidence of skill development and provide examples of practice where key skills have been applied.
• Confident in the use of IT with strong skills in Microsoft Office.
• Good communication skills, both written and verbal; positive interpersonal skills with an ability to communicate appropriately with colleagues, other professionals, carers and service users.
• Ability to communicate sensitive information in written and verbal forms to service users, other professionals and in‑house staff.
• Knowledge of a wide range of medical conditions (e.g. respiratory, neuro, orthopaedic), their management and implications for wheelchair prescription or other intervention.
• Effective strategies to cope with a variety of distressing situations, including challenging behaviour from service users, other stakeholders and staff.
• Ability to work under pressure.
• Demonstrate understanding of risk assessment and management in all aspects of the work environment and service provision.
• Demonstrate an understanding of safeguarding, including how to identify potential safeguarding situations, how to report them internally and ensure action within the MDT.
• Knowledge of legal issues (e.g. data protection, child protection, health and safety, vulnerable adults, human rights etc.).
• Demonstrate an understanding of health and safety responsibilities and compliance.
• Demonstrate an understanding of clinical governance requirements.
• Demonstrate knowledge and understanding of moving and handling techniques and procedures.
• Understanding of information governance and data protection issues.

Qualifications

• BSc or Diploma in Occupational Therapy or Physiotherapy.
• State registration with the HCPC.
• DBS Clearance.
• Member of the Chartered Society of Physiotherapy or the Royal College of Occupational Therapists.
• Member of relevant special interest group, e.g. PMG.

Experience

• Minimum of 5 years post‑registration experience working with patients who have long‑term or complex medical conditions.
• Previous experience of wheelchair provision.
• Experience of team leadership, management and positive role modelling.
• Experience of managing and supervising junior staff.
• Experience of managing a budget.
• Experience of working within the NHS.

Additional

• Full driving licence and a willingness to drive Ross Care/own vehicles.
• An ability to adapt to changing environmental conditions, such as weather, exposure to unpleasant environments, bodily fluids, pets and other unspecified hazards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.