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- Tasks: Join our team as a Service Engineer, providing technical support and exceptional customer service.
- Company: Ross Care is the largest NHS Wheelchair provider in the UK, dedicated to improving lives.
- Benefits: Enjoy a pension scheme, Employee Assistance Programme, and career advancement opportunities.
- Why this job: Make a meaningful difference in people's lives while developing specialized skills in mobility equipment.
- Qualifications: Full driving license and ideally GCSE level/NVQ level 1 or equivalent required.
- Other info: Meet the team before applying to understand the role better; we support your success!
Service Engineer
Rate £12 per hour
Location site-based Wicker Independent Living, Sheffield S9 – full driving licence
Employer: Ross Care
Full-time, permanent
Hours: 40 per week
Benefits: Pension scheme, Employee Assistance Programme and opportunities for career advancement within Ross Care, the largest NHS Wheelchair provider in the UK.
Are you ready to begin a fulfilling career in the rewarding field of mobility and specialised wheelchair provision? At Wicker Independent Living, Sheffield, we’re dedicated to improving lives, and we’re looking for passionate individuals to join our team of specialist wheelchair technicians and advisors.
Overview:
This role offers an exciting opportunity to combine empathy, technical aptitude, and a desire to make a meaningful difference in people’s lives. As a valued member of our team, you’ll receive comprehensive training and mentorship, equipping you with the skills and expertise to establish a long-term career in mobility and wheelchair provision.
Starting with an introductory period shadowing experienced staff and gaining insight into mobility sales and customer service, you will gradually develop specialised technical skills. You’ll be involved in servicing and supplying a wide range of mobility equipment, including wheelchairs, mobility scooters, and care equipment such as hoists and beds, helping to enhance the quality of life for individuals with mobility challenges.
Key Responsibilities:
- Technical Support: Assist senior technicians with troubleshooting, repairs, and routine maintenance of wheelchairs and mobility equipment.
- Customer Service : Deliver exceptional customer service by demonstrating empathy, professionalism, and respect when addressing clients’ inquiries, concerns, and feedback.
- Training and Development : Actively participate in hands-on training and organised sessions to master equipment setup, adjustment, fitting, and maintenance procedures.
- Product Knowledge : Develop an in-depth understanding of a variety of mobility equipment, including wheelchairs, scooters, and walking aids, to help clients make informed choices to select the most suitable equipment for their needs.
- Team Collaboration : Work closely with colleagues and other departments to share knowledge, achieve common goals, and maintain a positive, supportive work environment.
- Documentation and Record-Keeping : Accurately document repairs, maintain job sheets, and monitor inventory levels to ensure efficient workflows and high-quality service.
- Flexibility and Teamwork : Support broader team operations, including assisting in the mobility shop, handling customer deliveries, and adapting to the evolving needs of a small, dynamic team.
- Stocktake : Assist with annual and interim stocktakes as required.
- Safe and accountable: Comply with all company policies and safety stands being fully accountable and trustworthy for all aspects of your role.
Location:
You will be working in a workshop as part of Wicker Independent Living mobility store and in the community at customer homes and care settings.
Opportunities for Development in:
- Client Consultation : Support the assessment of clients’ mobility needs and recommend tailored wheelchair solutions to ensure optimal comfort, functionality, and mobility for each individual.
- Wheelchair Provision : Support the assessment of clients’ mobility needs and recommend tailored wheelchair solutions to ensure optimal comfort, functionality, and mobility for each individual.
Essential Competencies:
- Strong mechanical aptitude and problem-solving abilities, with a keen interest in learning technical skills related to wheelchair customisation and maintenance.
- Attention to detail and accuracy in performing tasks, with a commitment to upholding quality standards and ensuring client satisfaction.
- A proactive approach to problem solving.
- Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients and colleagues.
- Ability to work effectively, prioritise tasks, and adapt to changing priorities and deadlines.
- Willingness to undergo training and pursue continuous professional development opportunities in the field of mobility equipment provision.
Qualifications
- Full Driving Licence
- Ideally qualified to GCSE level / NVQ level 1 or equivalent.
- Satisfactory enhanced DBS disclosure
Pre-Application
We are happy to arrange opportunity to meet the team to assist you to gain a better understanding of the role prior to application.
Ross Care is a Disability Confident Employer and is enthusiastic to make the necessary adjustments to facilitate your success. Please contact us so that we can tailor the application process to your needs.
How to Apply
Interested candidates are invited to submit their CV and a cover letter outlining their motivation for applying for this Service Engineer role.
Service Engineer employer: Ross Care
Contact Detail:
Ross Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarize yourself with the types of mobility equipment you'll be working with, such as wheelchairs and scooters. Understanding their features and common issues will help you stand out during the interview.
✨Tip Number 2
Show your passion for helping others by sharing any relevant experiences in customer service or technical support. Highlighting your empathy and problem-solving skills can make a strong impression.
✨Tip Number 3
Take advantage of the opportunity to meet the team before applying. This will not only give you insights into the role but also demonstrate your proactive approach and genuine interest in the position.
✨Tip Number 4
Be prepared to discuss your willingness to learn and develop your technical skills. Emphasizing your commitment to continuous professional development aligns well with the company's values.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description. Understand the key responsibilities and essential competencies required for the Service Engineer position at Ross Care.
Craft a Tailored CV: Make sure your CV highlights relevant experience and skills that align with the role. Emphasize any mechanical aptitude, problem-solving abilities, and customer service experience you have.
Write a Compelling Cover Letter: In your cover letter, express your motivation for applying. Share why you are passionate about improving lives through mobility solutions and how your background makes you a great fit for the team.
Highlight Your Willingness to Learn: Since the role involves training and development, mention your eagerness to learn and grow in the field of mobility equipment provision. This shows your commitment to continuous professional development.
How to prepare for a job interview at Ross Care
✨Show Your Empathy
As a Service Engineer, you'll be working closely with clients who have mobility challenges. Make sure to demonstrate your empathy and understanding during the interview. Share examples of how you've helped others in the past or how you would approach a sensitive situation.
✨Highlight Technical Skills
Discuss your mechanical aptitude and any relevant technical skills you possess. Be prepared to talk about your problem-solving abilities and how they relate to wheelchair customization and maintenance. This will show that you're ready to take on the technical aspects of the role.
✨Prepare for Customer Service Scenarios
Since delivering exceptional customer service is key in this role, think of scenarios where you've successfully handled customer inquiries or concerns. Be ready to explain how you would approach similar situations in the context of mobility equipment.
✨Express Willingness to Learn
The role involves ongoing training and development, so it's important to convey your eagerness to learn. Discuss any previous experiences where you've pursued professional development or how you plan to grow your skills in the field of mobility equipment provision.
