Mobility Technician & Advisor

Mobility Technician & Advisor

Rate £12 per hour

Location site-based Wicker Independent Living, Sheffield S9 – full driving licence

Employer: Ross Care

Full-time, permanent

Hours: 40 per week

Benefits: Pension scheme, Employee Assistance Programme and opportunities for career advancement within Ross Care, the largest NHS Wheelchair provider in the UK.

Are you ready to begin a fulfilling career in the rewarding field of mobility and specialised wheelchair provision? At Wicker Independent Living, Sheffield, we’re dedicated to improving lives, and we’re looking for passionate individuals to join our team of specialist wheelchair technicians and advisors.

Overview:

This role offers an exciting opportunity to combine empathy, technical aptitude, and a desire to make a meaningful difference in people’s lives. As a valued member of our team, you’ll receive comprehensive training and mentorship, equipping you with the skills and expertise to establish a long-term career in mobility and wheelchair provision.

Starting with an introductory period shadowing experienced staff and gaining insight into mobility sales and customer service, you will gradually develop specialised technical skills. You’ll be involved in servicing and supplying a wide range of mobility equipment, including wheelchairs, mobility scooters, and care equipment such as hoists and beds, helping to enhance the quality of life for individuals with mobility challenges.

Key Responsibilities:

• Technical Support: Assist senior technicians with troubleshooting, repairs, and routine maintenance of wheelchairs and mobility equipment.
• Customer Service: Deliver exceptional customer service by demonstrating empathy, professionalism, and respect when addressing clients’ inquiries, concerns, and feedback.
• Training and Development: Actively participate in hands-on training and organised sessions to master equipment setup, adjustment, fitting, and maintenance procedures.
• Product Knowledge: Develop an in-depth understanding of a variety of mobility equipment, including wheelchairs, scooters, and walking aids, to help clients make informed choices to select the most suitable equipment for their needs.
• Team Collaboration: Work closely with colleagues and other departments to share knowledge, achieve common goals, and maintain a positive, supportive work environment.
• Documentation and Record-Keeping: Accurately document repairs, maintain job sheets, and monitor inventory levels to ensure efficient workflows and high-quality service.
• Flexibility and Teamwork: Support broader team operations, including assisting in the mobility shop, handling customer deliveries, and adapting to the evolving needs of a small, dynamic team.
• Stocktake: Assist with annual and interim stocktakes as required.
• Safe and accountable: Comply with all company policies and safety stands being fully accountable and trustworthy for all aspects of your role.

Location:

You will be working in a workshop as part of Wicker Independent Living mobility store and in the community at customer homes and care settings.

Opportunities for Development in:

• Client Consultation: Support the assessment of clients’ mobility needs and recommend tailored wheelchair solutions to ensure optimal comfort, functionality, and mobility for each individual.
• Wheelchair Provision: Support the assessment of clients’ mobility needs and recommend tailored wheelchair solutions to ensure optimal comfort, functionality, and mobility for each individual.

Essential Competencies:

• Strong mechanical aptitude and problem-solving abilities, with a keen interest in learning technical skills related to wheelchair customisation and maintenance.
• Attention to detail and accuracy in performing tasks, with a commitment to upholding quality standards and ensuring client satisfaction.
• A proactive approach to problem solving.
• Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients and colleagues.
• Ability to work effectively, prioritise tasks, and adapt to changing priorities and deadlines.
• Willingness to undergo training and pursue continuous professional development opportunities in the field of mobility equipment provision.

Qualifications

• Full Driving Licence
• Ideally qualified to GCSE level / NVQ level 1 or equivalent.
• Satisfactory enhanced DBS disclosure

Pre-Application

We are happy to arrange opportunity to meet the team to assist you to gain a better understanding of the role prior to application.

Ross Care is a Disability Confident Employer and is enthusiastic to make the necessary adjustments to facilitate your success. Please contact us so that we can tailor the application process to your needs.

How to Apply

Interested candidates are invited to submit their CV and a cover letter outlining their motivation for applying.