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- Tasks: Handle calls and emails, coordinate equipment delivery, and manage orders.
- Company: Join a fast-growing healthcare provider partnering with the NHS for wheelchair services.
- Benefits: Enjoy a company pension, free parking, life assurance, and wellbeing initiatives.
- Why this job: Be the first point of contact in a supportive environment making a real difference.
- Qualifications: Experience in customer service and administration, with strong IT skills required.
- Other info: This role may require an enhanced DBS disclosure.
The predicted salary is between 20400 - 30600 £ per year.
Location: Surrey Wheelchair Services
Salary/Rate: £25,521.60
Monday to Friday 8.00am – 5.00pm, 40 hours a week
Kingsway Business Park, Forsyth Road GU21 5SA
Rewards & Benefits
- Company Pension Scheme
- Free on-site parking
- Life Assurance Scheme
- Company Sick Pay Scheme
- Wellbeing initiatives
We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquiries.
We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.
The Role
- Manage incoming calls and emails, answering any queries in a timely and professional manner.
- Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
- Monitoring and progressing orders by checking with suppliers.
- Entering referral information for clinical triage via both telephone and email.
- General administration that supports daily activities and duties.
What are we looking for?
- Strong experience in a similar busy and fast paced office environment.
- Relevant telephone-based customer service experience.
- Good attention to detail and accuracy.
- Previous administration and diary management experience.
- Professional and confident manner on the telephone and through email.
- Competent IT skills with Microsoft Office programmes and ability to learn new systems.
This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.
Customer Service Coordinator employer: Ross Care
Contact Detail:
Ross Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare sector, particularly wheelchair services. Understanding the specific needs and challenges faced by service users will help you engage more effectively during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves handling calls, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills. Be prepared to discuss how you've managed multiple tasks in a busy environment, as this is crucial for coordinating equipment and managing orders.
✨Tip Number 4
Research common customer service scenarios in healthcare. Being able to demonstrate your problem-solving abilities and how you would handle specific situations can greatly enhance your candidacy.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Coordinator position. Tailor your application to highlight relevant experience in customer service and administration.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in busy office environments and telephone-based customer service. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your attention to detail, IT skills, and any experience with healthcare services. Make sure to explain why you would be a great fit for the team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Ross Care
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've handled challenging situations or queries, as this will demonstrate your ability to manage calls effectively.
✨Demonstrate Attention to Detail
Since the role requires accuracy in managing orders and referrals, be ready to discuss how you ensure attention to detail in your work. You might want to mention any tools or methods you use to stay organised and minimise errors.
✨Familiarise Yourself with the Company
Research Surrey Wheelchair Services and understand their mission and values. Being knowledgeable about the company will not only impress the interviewers but also help you tailor your answers to align with their goals.
✨Prepare for Common Interview Questions
Anticipate questions related to your telephone-based customer service experience and your ability to work in a fast-paced environment. Practising your responses can help you feel more confident during the interview.
