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- Tasks: Assist the customer service team with calls and data entry in a supportive role.
- Company: Ross Care is dedicated to serving the community alongside the NHS Wheelchair Service.
- Benefits: Part-time hours, training provided, and a chance to make a real impact.
- Why this job: Join a friendly team, enhance your skills, and contribute to community health.
- Qualifications: Basic IT skills and a strong, personable nature are essential; training will be provided.
- Other info: Embrace diversity and inclusivity while maintaining confidentiality in all interactions.
The predicted salary is between 15951 - 22335 £ per year.
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Join to apply for the Customer Service Administrator role at Ross Care
Based at: Leamington Spa Service Centre
Salary: £15,951 pa
Hours: Part time, 25 hrs per week Monday-Friday
Job Purpose
To assist customer service team leader with call taking activity and data entry, serving the community in partnership with the NHS Wheelchair Service
Key Responsibilities
- Answering the telephone in a call centre environment whilst obtaining and verifying information from the client and inputting onto computer system
- Inputting and retrieving data from the in-house bespoke database.
- Scheduling Technicians daily run.
- Enhance organisation\’s reputation by accepting ownership for accomplishing new and difficult requests.
- Problem solving by clarifying issues, researching and exploring answers and alternative solutions.
- Escalating unresolved problems
- Adhering to Equal Opportunities and Dignity at Work as per the company policy
- Any other duties relating to the role as requested by your line manager or the Company.
Skills And Qualifications
- Basic I.T. skills
- Accuracy at record keeping
Training will be given.
Additional Skills/ Experience
Strong personable nature, team player, multi-tasking, customer focused, self-motivator and dependability. Good communication skills.
Confidentiality
While carrying out the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.
Service User/other Agency/public Engagement And Involvement
Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies, and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
-
Job function
Other
-
Industries
Hospitals and Health Care
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Customer Service Administrator employer: Ross Care
Contact Detail:
Ross Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the NHS Wheelchair Service and its operations. Understanding the context in which you'll be working can help you answer questions more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in a call centre environment. You might want to simulate call scenarios with friends or family to build confidence in handling customer inquiries and problem-solving on the spot.
✨Tip Number 3
Showcase your ability to multi-task by preparing examples from your past experiences where you've successfully managed multiple responsibilities. This will highlight your suitability for the fast-paced nature of the role.
✨Tip Number 4
Research Ross Care's values and commitment to equality and diversity. Be ready to discuss how you can contribute to these values in your role, as this will resonate well with the hiring team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your basic IT skills, accuracy in record keeping, and any customer service experience you have. Mention your strong communication skills and ability to work as part of a team, as these are crucial for this role.
Showcase Problem-Solving Abilities: Provide examples in your application that demonstrate your problem-solving skills. Discuss situations where you clarified issues or explored alternative solutions, as this is a key responsibility of the role.
Maintain Professionalism: Since confidentiality is paramount in this role, ensure your application reflects your understanding of the importance of handling sensitive information. Mention any previous experience where you maintained confidentiality.
How to prepare for a job interview at Ross Care
✨Show Your Customer Service Skills
Since the role is focused on customer service, be prepared to discuss your previous experiences in this area. Share specific examples of how you've handled difficult customers or resolved issues effectively.
✨Demonstrate Attention to Detail
Accuracy in record-keeping is crucial for this position. During the interview, highlight your ability to pay attention to detail and provide examples of how you've ensured accuracy in past roles.
✨Emphasise Teamwork and Communication
As a Customer Service Administrator, you'll need to work closely with others. Be ready to talk about your teamwork skills and how you communicate effectively with colleagues and clients alike.
✨Understand the Importance of Confidentiality
This role involves handling sensitive information. Make sure to express your understanding of confidentiality and data protection, and share any relevant experiences where you've maintained privacy in your work.
