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- Tasks: Handle calls and data entry in a busy call centre, supporting the community with NHS partnerships.
- Company: Ross Care is dedicated to enhancing community health through exceptional customer service.
- Benefits: Enjoy a full-time role with a competitive salary and the chance to make a real impact.
- Why this job: Join a supportive team, develop your skills, and contribute to meaningful community service.
- Qualifications: 2 years of call handling and data entry experience required; Welsh speaking is a plus.
- Other info: Embrace diversity and inclusivity while maintaining confidentiality in all interactions.
The predicted salary is between 25000 - 30000 £ per year.
Based at: Mold Service Centre CH7 1JR
Salary Range: £12.27 ph
Permanent, Full Time Monday – Friday 8.30 – 5pm daily
Job Purpose
The Customer Service Administrator will provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.
Key Responsibilities
- Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer system
- Inputting and retrieving data from the in-house computer system.
- Provide product information by answering questions and offering assistance, where possible
- Telephone engineers out in field to pass on relevant information about emergency repairs in a timely manner.
- Retrieve feedback from Service Users and Carers about their experience of using the service.
- Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests.
- Problem solving by clarifying issues, researching and exploring answers and alternative solutions.
- Escalating unresolved problems
- Actively responsible for building teamwork and working together as a team.
- Adhering to Equal Opportunities and Dignity at Work as per the company policy
- Any other duties relating to the role as requested by your line manager or the Company.
Skills And Qualifications
- Minimum 2 years proven experience of call handling
- Minimum 2 years proven experience of data entry
- Accuracy at record keeping
- I.T. skills
- Welsh speaking advantageous but not essential
Additional Skills/ Experience
- Strong personable nature, team player experience of working in a pressurised call centre environment, multi-tasking, customer focused, self-motivator, problem solving skills, phone skills, and dependability.
Confidentiality
While carrying out the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.
Service User/other Agency/public Engagement And Involvement
Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies, and the public where relevant and adhere to the Company's policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.
Interested in this Customer Service Administrator role? Please apply with your updated CV.
Customer Service Administrator employer: Ross Care
Contact Detail:
Ross Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the NHS and its operations, as this role involves working closely with them. Understanding their structure and services will help you communicate effectively and demonstrate your commitment to the community.
✨Tip Number 2
Practice your call handling skills in a high-pressure environment. You can simulate call scenarios with friends or family to improve your ability to manage multiple tasks while maintaining a friendly and professional tone.
✨Tip Number 3
Brush up on your data entry skills, focusing on accuracy and speed. Consider using online tools or software that can help you practice typing and data management to ensure you're ready for the demands of the role.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. This will highlight your capability to handle challenges effectively during the interview.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your call handling and data entry skills. Use specific examples from your previous roles that demonstrate your ability to work in a high-pressure environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed in the job description, particularly your problem-solving abilities and teamwork experience.
Highlight Relevant Skills: Emphasise your IT skills and any experience you have with customer service software. If you speak Welsh, be sure to mention this as it could be advantageous for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at Ross Care
✨Showcase Your Call Handling Skills
Since the role requires a high level of call handling, be prepared to discuss your previous experiences in similar environments. Share specific examples of how you managed difficult calls and maintained professionalism under pressure.
✨Demonstrate Data Entry Accuracy
Accuracy is crucial for this position. Highlight your attention to detail by discussing your experience with data entry tasks. You might even want to mention any tools or software you are familiar with that can aid in maintaining accuracy.
✨Emphasise Problem-Solving Abilities
The job involves problem-solving and clarifying issues. Prepare to share instances where you successfully resolved customer issues or escalated problems effectively. This will show your capability to handle challenges in a call centre setting.
✨Exhibit Teamwork and Communication Skills
As a Customer Service Administrator, teamwork is essential. Be ready to discuss how you have collaborated with colleagues in the past. Highlight your communication skills, especially in conveying information clearly to both customers and team members.
