At a Glance
- Tasks: Provide first-line IT support and assist with various technical queries.
- Company: Join the Royal Society for the Prevention of Accidents, a leading safety charity.
- Benefits: Enjoy competitive pay, hybrid working, and fantastic training opportunities.
- Other info: Access to wellbeing resources, social activities, and career growth opportunities.
- Why this job: Make a real impact while developing your IT skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, plus knowledge of Microsoft applications.
Part-time (14 hours per week) Permanent £10,400 (£26,000 FTE) Birmingham-based/hybrid working.
For over 100 years, the Royal Society for the Prevention of Accidents has worked to create a safer society and prevent accidents which needlessly kill, injure and maim thousands of individuals each year. We have grown into a unique and well-rounded safety charity with an increasing global influence necessary to drive change and strive towards our vision of an accident-free world.
We are seeking a proactive and customer-focused IT Support Assistant to join our IT team on a part time basis. This role will provide first-line technical support to RoSPA employees, assisting with a wide range of IT queries, system administration tasks, and operational activities that ensure the smooth and secure running of our IT services. The successful candidate will play an important role in maintaining excellent service standards and supporting colleagues across the organisation.
So, are you…?
- Friendly and approachable with a customer-focused attitude
- Organised and methodical in your approach to work
- Reliable and dependable
- Able to follow procedures accurately and consistently
- Eager to learn and develop your IT knowledge and skills
- Calm and professional when dealing with support requests
Do you have…?
- Five GCSEs (or equivalent), including English and Mathematics
- Good working knowledge of Microsoft Windows
- Good working knowledge of Microsoft 365 applications, including Outlook, Teams, Word and Excel
- Strong organisational skills and attention to detail
- Excellent communication and customer service skills
- The ability to prioritise work and manage competing demands
- Basic understanding of cyber security and information security good practice
- Basic understanding of user accounts, access permissions and networking concepts
Desirable
- A-Level, BTEC, Apprenticeship or equivalent qualification in an IT-related subject
- Microsoft, CompTIA or similar entry-level IT certification
- Previous IT support, service desk administration or customer service experience
- Experience maintaining records, reports or asset inventories
- Understanding of Microsoft 365 administration activities
If this is the case, we can offer you the following:
Development
We proudly provide a supportive environment where you can thrive. By joining us, you will contribute to our mission of achieving life, free from serious accidental injury. We offer fantastic training and professional development opportunities to help advance your career. This includes annual appraisals, personal development plans, discounted RoSPA training courses, one-to-one management check-ins and a variety of reward and recognition initiatives.
Salary sacrifice benefits
Our salary sacrifice benefits are designed to enhance your work-life balance. Take advantage of our pension scheme, holiday purchase options (up to 10 days), Bikes2Work initiative, car leasing scheme and Workplace Nursery scheme.
Wellbeing
Your wellbeing matters to us. You'll have access to a fully confidential 24/7 GP line and a comprehensive Health Cash Plan which includes an Employee Assistance Programme and a range of retail, gym and spa discounts.
Hybrid working/annual leave
We offer hybrid working arrangements, as well as 33 days of annual leave (including bank holidays) and additional holiday based on length of service to recognise your commitment and dedication.
Employee engagement
Enjoy a range of face-to-face and virtual social activities and celebrate our Employee of the Month and our long service awards.
General
Enjoy free refreshments, together with free parking and a private garden in our central Birmingham location and participate in interactive staff days that make work more fun and engaging.
Join our dedicated team and play an important role in supporting the technology that enables our colleagues to deliver a life-changing charitable mission. You can make a difference while developing a rewarding career in IT.
IT Support Assistant in Birmingham employer: RoSPA
RoSPA is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a supportive environment for aspiring Water and Leisure Consultants. With a commitment to professional development through comprehensive training and annual appraisals, alongside attractive benefits like hybrid working, generous annual leave, and wellness initiatives, RoSPA fosters a culture of engagement and recognition in its vibrant Birmingham location.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant in Birmingham
✨Get Involved in Local IT Meetups
One of the best ways to land a part-time gig in IT consulting is to dive into local tech meetups or industry events. These gatherings are goldmines for networking and can put you in touch with potential employers looking for fresh talent like you!
✨Join Online Communities & Forums
Check out online platforms such as Reddit, Stack Overflow, or even specific Facebook groups focusing on IT consulting. Engaging in discussions there can help you build a reputation and might even lead you to part-time opportunities shared by members.
✨Showcase Your Skills on GitHub or a Personal Blog
Don’t shy away from showcasing your technical skills! Create a GitHub repository or write blog posts about your consulting projects. This not only builds your portfolio but also demonstrates your capability to RoSPA when you apply for the IT Support Assistant role.
✨Apply Through RoSPA's Website
Make sure you apply through RoSPA's website. Part-time roles can sometimes fly under the radar, so don’t hesitate to follow up with a connection to express your interest. We’re here to help you get your foot in the door!
We think you need these skills to ace IT Support Assistant in Birmingham
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it's crucial to highlight your technical skills and tools you're familiar with. Make sure your CV lists relevant programming languages, software tools, and any specific methodologies like Agile or Scrum that you've worked with. This shows you're not just theory, but you can handle the practical side too!
Include Real-World Projects:If you've done any consulting projects—be it through internships, university, or freelance work—include them in your application. Describe the challenges you faced, the solutions you implemented, and the actual impact of your work. This kind of hands-on experience speaks volumes to potential employers like RoSPA.
Tailor Your Application for Part-Time:Since this is a part-time role, emphasise your time management skills in your cover letter. Explain how you can balance your studies or other commitments alongside the job. We're looking for someone who can be flexible yet dedicated, so make that clear!
Convey Your Passion for Consultancy:In your application, share why you’re interested in IT consulting specifically. Talk about any relevant experiences that sparked your passion for guiding businesses through tech challenges. Your enthusiasm will stand out and resonate with the values of RoSPA, showing that you're a good fit.
How to prepare for a job interview at RoSPA
✨Brush Up on Your Tech Stack
For a part-time role in IT consulting, it’s essential to be up to speed with the tools and technologies commonly used in the industry. Make sure you can talk confidently about your experience with systems, programming languages, or software relevant to the projects RoSPA is tackling.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical skills. Be ready to tackle case studies or real-world problems that the company has faced, articulating your thought process clearly. We should think of examples that highlight our problem-solving abilities in previous roles or projects.
✨Show Your Flexibility and Adaptability
Part-time positions often require us to juggle multiple tasks and schedules. Be ready to discuss times when you successfully managed conflicting priorities, and how your approach to adaptability can benefit RoSPA. Let’s show them we can handle diverse challenges on a flexible basis!
✨Have a Portfolio Ready
While we might not be going for a full-time gig, having a portfolio of our work can give us an edge. Pull together case studies, project summaries, or client feedback that showcase our consulting prowess, and have it ready to share during the interview. Presenting concrete evidence of our capabilities can really set us apart!
