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- Tasks: Provide first-line IT support and resolve tech issues while learning on the job.
- Company: Join Havens Hospices, a caring organisation making a difference in people's lives.
- Benefits: Competitive salary, recognised apprenticeship qualification, and hands-on experience.
- Why this job: Make a real impact by supporting care services and helping those in need.
- Qualifications: Passion for IT, problem-solving skills, and a willingness to learn.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 800 - 1000 £ per month.
Havens Hospices is looking for an apprentice to join our IT & Compliance team. This role is ideal for someone starting their career in IT who enjoys problem-solving, helping people, and learning how technology supports an organisation day to day. You’ll gain hands‑on experience while working towards a recognised IT apprenticeship qualification, supported by experienced colleagues and formal training.
At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens. Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services. In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue Making every day count for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment. We value diversity and welcome applications from all sections of the community.
Responsibilities:
- Provide first‑line IT support to users via desk‑side, phone, and email.
- Log, prioritise, and resolve IT issues using a ticketing system.
- Set up and maintain laptops, desktops, mobile devices, and peripherals.
- Assist with user account management (e.g. Microsoft 365 / Active Directory / Entra ID).
- Support common software such as Windows, Microsoft 365, Teams, Outlook.
- Help maintain IT documentation and asset registers.
- Escalate complex issues to senior IT staff when required.
- Follow IT policies, security procedures, and data protection requirements.
- Learn and assist with basic networking, security, and device management tasks.
- Provide friendly, clear communication to non‑technical users.
IT Support Technician Apprentice in Milford on Sea employer: Rosmerta Technologies Limited
Contact Detail:
Rosmerta Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician Apprentice in Milford on Sea
✨Tip Number 1
Get to know the company! Research Havens Hospices and understand their mission. When you show genuine interest in what they do, it’ll shine through in your conversations and interviews.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about IT support, brush up on common tech issues and how to resolve them. Being able to demonstrate your troubleshooting skills can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and maybe even give you a heads-up on the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to joining a team that makes a real difference in people’s lives.
We think you need these skills to ace IT Support Technician Apprentice in Milford on Sea
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any relevant experiences or projects that sparked your interest in IT. We love candidates who are eager to learn and grow in this field.
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Support Technician Apprentice role. Highlight skills that match the job description, like problem-solving and communication. This shows us you’re serious about joining our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your skills and experiences without getting lost in complicated terms!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rosmerta Technologies Limited
✨Know Your Tech Basics
Brush up on your knowledge of common software and hardware that the role involves, like Windows, Microsoft 365, and basic networking. Being able to discuss these confidently will show your enthusiasm for the IT field and your readiness to learn.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tech issues in the past, whether in school projects or personal experiences. This will demonstrate your ability to think critically and help others, which is key for an IT Support Technician.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be helping non-technical users, showing that you can communicate effectively will set you apart. Consider doing mock interviews with friends to refine this skill.
✨Express Your Passion for Helping Others
Havens Hospices values contributions that improve patient care. Be ready to discuss why you want to work in a supportive environment and how you can make a difference through your role. This will resonate well with the interviewers.
