At a Glance
- Tasks: Convert room requests into bookings while providing exceptional guest service.
- Company: Join the luxurious Rosewood London team and embrace relationship hospitality.
- Benefits: Enjoy 28 days holiday, career development, and complimentary stays worldwide.
- Other info: Experience a vibrant work culture with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values genuine connections and quality service.
- Qualifications: Attention to detail, teamwork skills, and knowledge of Opera system required.
The predicted salary is between 21150 - 25850 £ per year.
- Role
- We are currently looking for a
- Reservations Agent to join our team of associates at Rosewood London. Our
Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel.
This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels' profitability.
Key expectations of this role are Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.
Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.
Responding to all guest enquiries in an engaging manner whilst using Rosewood standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
Profile Paying exceptional attention to detail by not comprising on quality standards.
The ability to work in a team and build relationships with the others.
Being organised and proactive in managing your tasks.
Good communications skills in order to handle complex guests' requests.
Having good knowledge of the Opera property management system.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY.
Heartfelt interactions are our lifeblood.
A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it's our Calling.
Benefits 28 days paid holidays per annum including Bank Holidays Company pension scheme and life assurance 12 complimentary room nights and F&B discount worldwide Career development opportunities Free meals on duty Season ticket loan
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Reservations Agent - Luxury 5* Hotel employer: Rosewood London
Rosewood London is an exceptional employer, offering a supportive work culture that prioritises the safety and wellbeing of both guests and associates. With a unique 4-on/4-off shift pattern, employees enjoy a balanced work-life schedule, on-duty meals, and opportunities for personal growth within the hospitality industry, making it a rewarding place to build a career in hotel security.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent - Luxury 5* Hotel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rosewood London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rosewood London
Don't be shy about reaching out to Rosewood London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent - Luxury 5* Hotel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rosewood London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rosewood London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
