Role We are currently looking for a Night Manager to join our Front Office management team at Rosewood London. Our Night Managers are entrusted with managing Reception and Guest Relations operations whilst on shift to ensure a seamless guest experience whilst also being responsible for the overall safety of the hotel in the absence of senior management. This role offers a working schedule of four consecutive nights and followed by four consecutive days off. Key expectations of this role are Acting with a sense of urgency and possessing the knowledge to prioritise tasks effectively and delegate to maximise efficiency within the business. Building and managing relationships with guests, associates and stakeholders to ensure an environment that fosters a guest and safety focus throughout the hotel. Consistently following and embracing established standards across the department and other areas of responsibility to maintain brand integrity at all times. Articulating an in-depth understanding of guest needs and us e guest feedback to constantly evolve the quality of service delivered by the front of house team. Profile Possessing an in-depth understanding of how to drive all emotional and transactional aspects of the gust experience in a busy luxury hotel. Being able to make impactful decisions independently. Having a good understanding of how to manage individuals from a variety of departments. Having thorough knowledge of the function of property management systems (Opera). All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it's our Calling. Benefits Competitive holiday allowance which increase with length of service Company pension scheme 12 complimentary room nights and F&B discount worldwide Talent development opportunities Involvement in Corporate Social Responsibility programmes and wellbeing activities TPBN1_UKCT
Night Manager - Luxury 5* Hotel employer: Rosewood London
Rosewood London is an exceptional employer, offering a supportive work culture that prioritises the safety and wellbeing of both guests and associates. With a unique 4-on/4-off shift pattern, employees enjoy a balanced work-life schedule, on-duty meals, and opportunities for personal growth within the hospitality industry, making it a rewarding place to build a career in hotel security.
