At a Glance
- Tasks: Manage Reception and Guest Relations for a seamless guest experience at night.
- Company: Join the prestigious Rosewood London with a focus on relationship hospitality.
- Benefits: Enjoy competitive holidays, a pension scheme, and global discounts.
- Other info: Work four nights on, followed by four days off for a balanced lifestyle.
- Why this job: Make impactful decisions and build genuine relationships in a luxury hotel environment.
- Qualifications: Experience in hospitality and knowledge of property management systems required.
The predicted salary is between 30000 - 32450 £ per year.
- We are currently looking for a
- Night Manager to join our Front Office management team at Rosewood London. Our
Night Managers are entrusted with managing Reception and Guest Relations operations whilst on shift to ensure a seamless guest experience whilst also being responsible for the overall safety of the hotel in the absence of senior management.
This role offers a working schedule of four consecutive nights and followed by four consecutive days off.
- Key expectations of this role are
- Acting with a sense of urgency and possessing the knowledge to prioritise tasks effectively and delegate to maximise efficiency within the business.
- Building and managing relationships with guests, associates and stakeholders to ensure an environment that fosters a guest and safety focus throughout the hotel.
- Consistently following and embracing established standards across the department and other areas of responsibility to maintain brand integrity at all times.
- Articulating an in-depth understanding of guest needs and us e guest feedback to constantly evolve the quality of service delivered by the front of house team.
- Profile
- Possessing an in-depth understanding of how to drive all emotional and transactional aspects of the gust experience in a busy luxury hotel.
- Being able to make impactful decisions independently.
- Having a good understanding of how to manage individuals from a variety of departments.
- Having thorough knowledge of the function of property management systems (Opera).
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY.
Heartfelt interactions are our lifeblood.
A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
- Competitive holiday allowance which increase with length of service
- Company pension scheme
- 12 complimentary room nights and F&B discount worldwide
- Involvement in Corporate Social Responsibility programmes and wellbeing activities
- #J-18808-Ljbffr
Night Manager employer: Rosewood London
Rosewood London is an exceptional employer that prioritises the safety and well-being of both its guests and associates. With a strong emphasis on relationship hospitality, employees are encouraged to build meaningful connections in a supportive work culture. The company offers competitive benefits, including generous holiday allowances, complimentary room nights, and opportunities for personal growth through involvement in corporate social responsibility programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rosewood London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rosewood London
Don't be shy about reaching out to Rosewood London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rosewood London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rosewood London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
