At a Glance
- Tasks: Deliver exceptional in-room dining service and create memorable guest experiences.
- Company: Join the Rosewood Hotel Group, a pioneer in hospitality with a strong community focus.
- Benefits: Enjoy 28 days holiday, discounts, and talent development opportunities.
- Other info: Temporary role until April 2027 with opportunities for personal growth.
- Why this job: Be part of a team that values your voice and fosters genuine relationships.
- Qualifications: Passion for customer service and ability to work independently during night shifts.
The predicted salary is between 26610 - 32524 £ per year.
OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM You will join our Food and Beverage team, reporting to the In Room Dining Manager, with a dotted reporting line to the Assistant In Room Dining Manager. You will work closely with colleagues across the hotel to support a seamless In-Room Dining operation and deliver exceptional service to our guests.
YOUR ROLE As a Night In Room Dining Associate (Paternity Cover), you will provide efficient and courteous service while consistently exceeding our operating standards. You will demonstrate the highest levels of hospitality and professionalism, acting as an ambassador for the hotel with style and integrity. With an engaging manner, exceptional attention to detail and a passion for outstanding customer service, you will help deliver intuitive, first-class experiences for our guests while managing the night shift with minimum supervision.
HOW YOU'LL MAKE THE PLACE
- Deliver exceptional guest service at all times, following LQA and Forbes standards.
- Manage the night shift with minimum supervision and ensure accurate communication and handovers.
- Build rapport with guests, recognise regular guests and anticipate individual needs wherever possible.
- Develop a thorough knowledge of food and beverage menu items, recommending combinations and using suggestive selling to maximise revenue.
- Handle guest enquiries, requests and complaints courteously and efficiently, escalating matters to the appropriate manager when required.
- Work collaboratively with In Room Dining, other outlets and hotel departments while maintaining brand, Food and Beverage, health and safety, and operational standards.
COULD THIS BE YOU? You have a passion for delivering outstanding customer service and creating exceptional guest experiences. You demonstrate a professional, engaging manner with strong attention to detail. You are comfortable working independently and managing a night shift with minimum supervision. You can communicate professionally with guests, including taking requests by telephone and ensuring information is recorded and communicated accurately. You are able to develop strong menu knowledge, recommend food and beverage combinations and identify opportunities to upsell. You take a flexible and collaborative approach, building positive working relationships across teams while maintaining high standards of personal presentation and professionalism.
OUR BENEFITS
- 28 days paid holidays per annum including Bank Holidays
- Discounts on Food & Beverage
- Company pension scheme and life assurance
- Enhanced sick pay policy
- 12 complimentary room nights per year and F&B discount worldwide
- Up to 16 weeks paid parental leave
- Talent development opportunities
- Involvement in Corporate Social Responsibility programmes and wellbeing activities
OUR COMMITMENT TO YOU At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
Please note this is a temporary role with an end date expected for April 2027.
Night In Room Dining Associate (Paternity Cover) employer: Rosewood London
Rosewood London is an exceptional employer, offering a supportive work culture that prioritises the safety and wellbeing of both guests and associates. With a unique 4-on/4-off shift pattern, employees enjoy a balanced work-life schedule, on-duty meals, and opportunities for personal growth within the hospitality industry, making it a rewarding place to build a career in hotel security.
StudySmarter Expert Advice🤫
We think this is how you could land Night In Room Dining Associate (Paternity Cover)
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Night In Room Dining Associate (Paternity Cover)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Rosewood London
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Rosewood London. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
